If you are thinking about moving back to D*, BE CAREFUL Here is my nightmare:
On Dec 30th I call customer service because I received an e-mail and mailing that they wanted me back as a customer. I left them over 15 months ago for Dish. I told the rep on the phone, I wanted the same equipment I had with Dish or I would not return. He told me it would be $514.00 in equipment charges. I told him that was unacceptable and went to end the call. He told me "let me talk to my supervisor and see what I can do."
He came back on the line and said the equipment fee would be $234.84 for everything I wanted. I asked, "This includes everything I wanted, 1 HD Receiver, 2 High Def DVR's and 1 Std Def Receiver" He said, YES!
I was then transferred to order validation and she read the order back to me. When she got to the DVR's she did not say HD DVR's, just DVR's. I ask her, "The DVR's are to be High Def?" "YES, they are." she replied. She Read the order back, same thing, I corrected her again and said, "HIGH DEF", she said yes. I completed the order and scheduled the appointment, then hung up.
When the order showed up on the web site, it again said "DirecTV DVR", so I called the number they gave me and asked, about the DVR's. The Rep Said they were STANDRD DEF DVR's and if I wanted the High Def DVR's it would be $300 more. I said the was unacceptable and was transferred back to the department that took the order. She repeated the same thing, that it would be $300 more for HD DVR’s and I asked to speak to a supervisor.
When the supervisor came on the phone, she said; "I sorry for the misunderstanding but if you want the HD DVR's it will be $300.00 more!!!!!" This was no misunderstanding, it was "bait and switch", they knew what was going on. I repeated 4 times "High Def DVR" and each time the sales rep and the verifier confirmed it back, that yes the DVR’s would be High Definition.
What seems to going on here is to wait until the installer came out, installed the new equipment and I signed the work order. Then I would be forced to get the Upgrade at $300 more or accept STD DEF DVR service with a 2 year commitment when I wanted and ordered "High Def DVR Service." Only because I called back to check and knew enough about what I was ordering was I able to cancel the order prior to be placed in that situation.
On Dec 30th I call customer service because I received an e-mail and mailing that they wanted me back as a customer. I left them over 15 months ago for Dish. I told the rep on the phone, I wanted the same equipment I had with Dish or I would not return. He told me it would be $514.00 in equipment charges. I told him that was unacceptable and went to end the call. He told me "let me talk to my supervisor and see what I can do."
He came back on the line and said the equipment fee would be $234.84 for everything I wanted. I asked, "This includes everything I wanted, 1 HD Receiver, 2 High Def DVR's and 1 Std Def Receiver" He said, YES!
I was then transferred to order validation and she read the order back to me. When she got to the DVR's she did not say HD DVR's, just DVR's. I ask her, "The DVR's are to be High Def?" "YES, they are." she replied. She Read the order back, same thing, I corrected her again and said, "HIGH DEF", she said yes. I completed the order and scheduled the appointment, then hung up.
When the order showed up on the web site, it again said "DirecTV DVR", so I called the number they gave me and asked, about the DVR's. The Rep Said they were STANDRD DEF DVR's and if I wanted the High Def DVR's it would be $300 more. I said the was unacceptable and was transferred back to the department that took the order. She repeated the same thing, that it would be $300 more for HD DVR’s and I asked to speak to a supervisor.
When the supervisor came on the phone, she said; "I sorry for the misunderstanding but if you want the HD DVR's it will be $300.00 more!!!!!" This was no misunderstanding, it was "bait and switch", they knew what was going on. I repeated 4 times "High Def DVR" and each time the sales rep and the verifier confirmed it back, that yes the DVR’s would be High Definition.
What seems to going on here is to wait until the installer came out, installed the new equipment and I signed the work order. Then I would be forced to get the Upgrade at $300 more or accept STD DEF DVR service with a 2 year commitment when I wanted and ordered "High Def DVR Service." Only because I called back to check and knew enough about what I was ordering was I able to cancel the order prior to be placed in that situation.
