TV Apps

[icewalk17]

I only recently hooked in an cat 5 from HR-21 to router ( week ago ) to access on demand. I have not been able to access tvapps it returns the error that they are not currently available with code (11). I have tried disabling my routers SPI Firewall, port forwarding, and L2TP passthrough.
HR-21 system info for network states the following:

IP: 192.xxx.xx.x
Subnet Mask : 255.xxx.xxx.x
Default Gateway : 192.xxx.xx.x
DNS : 192.xxx.xx.x
STB Services Port : 27161
Status : 5000
Audio Services Port : 27162
Network : Connected
Internet : Connected

 

[Jimbo]

I only recently hooked in an cat 5 from HR-21 to router ( week ago ) to access on demand. I have not been able to access tvapps it returns the error that they are not currently available with code (11). I have tried disabling my routers SPI Firewall, port forwarding, and L2TP passthrough.
HR-21 system info for network states the following:

IP: 192.xxx.xx.x
Subnet Mask : 255.xxx.xxx.x
Default Gateway : 192.xxx.xx.x
DNS : 192.xxx.xx.x
STB Services Port : 27161
Status : 5000
Audio Services Port : 27162
Network : Connected
Internet : Connected

I get them fine with my wireless set up, however I very rarely use them, you can have mine if you want !

Does your recvr confirm Internet access is there ?

 

[icewalk17]

Yes, I posted the HR-21's network status info above both network and Internet are connected. On demand also works, just TV apps doesn't want to work, ever

 

[DSpud]

I have this same problem. I have an HR 24 and H24 connected to the internet through a deca at the HR24. On demand works, yet TV apps have never worked. I get the same error as you. I have given both boxes static IPs. Anyone have any ideas?

 

[Jimbo]

I have this same problem. I have an HR 24 and H24 connected to the internet through a deca at the HR24. On demand works, yet TV apps have never worked. I get the same error as you. I have given both boxes static IPs. Anyone have any ideas?

I have not changed any IP's for mine, so that's not it.

I'm trying to think if there was anything special you had to do to get the Apps to work, but can't think of anything.

 

[Hemi 6.1]

I know its sounds dumb, But did you try resettsing your receiver and Modem?

I Had a similar issue where my Receiver claimed it was connected, but apps would not load.

 

[DSpud]

I have tried both of those things. I guess I will call DirecTV and go though their troubleshooting steps...What joys await me....

 

[keyfinder]

I have the same trouble code 11. I have the HR24 and the on demand works with just ethernet plugged in the HR24. I think it is a Directv issue needing a firmware update.

 

[ProfStata]

I have tried both of those things. I guess I will call DirecTV and go though their troubleshooting steps...What joys await me....

It's not you. Mine is down as well.

 

[Hemi 6.1]

Yep , Just checked mine too. Apps appears not to be working.

 

[icewalk17]

According to the threads over @ DirecTV technical forums, this issue is affecting alot of people while no fix is available, seems it's either an issue they think is not important or they to are just scratching their heads.

 

[Jimbo]

I just tried mine and they are working fine .... hmmm.

 

[Hemi 6.1]

Still not working here.

 

[RandallA]

I tried mine and they were very slow. Never been that slow.

 

[Jimbo]

I tried mine and they were very slow. Never been that slow.

Mine always take time to come up, but thats normal, I think.

 

[DSpud]

When I attempt to open mine up, it immediately tells me they are not available (code 11). Does not seem like it's really attempting to connect at all. Who knows.

 

[Hemi 6.1]

I sent Directv a message on facebook, and they are aware of the problem.

 

[Hemi 6.1]

Mine is now working again.

 

[RandallA]

Mine is now working again.

There was a new software update in the last couple of days. My HR24-100 has 0x410.

 

[Hemi 6.1]

Mine still has 0x40D Updated 8/31. So software update didn't fix mine.