UPDATE FROM WILT ON PQ ISSUES

S

Sean Mota

Thread Starter
SatelliteGuys Master
Supporting Founder
Sep 8, 2003
19,039
1,738
New York City
Posted at Yahoo Groups:

A bit of an update on this whole PQ issue and a few facts amongst the fiction;
Fact:
I think all know that we've been doing encoder upgrades, those are progressing and have now hit most of the transponders,
I think all also know that, since I've said it all along, all the transponders were and have been loaded as if all signals were on from day one--with duplicates where we didn't have the rights to put up certain feeds. What that means is that any added services have had *zero* impact on existing services.
I think that we, as we hit critical mass on the encoder upgrades, may have hit a line where whatever's wrong is, generally but not uniformly, visible to many of you.
I also think, based on some testing over the last week, since this started to become a more universal experience, that we may have discovered what is wrong and why-we'll get the testing done and make the changes carefully.

Fiction:
This has nothing to do with any plans for migration of services.
This has nothing to do with any "now that they're paying" bait and switch.
This has nothing to do with any long range plans to reduce any aspect of the service.

More as I get it.
Wilt
 
vurbano

vurbano

On Double Secret Probation
Supporting Founder
Apr 1, 2004
23,813
104
Newport News, VA
thats great news Sean. Im sure Wilt will get it worked out. All services have growing pains and none are growing as fast as V* or are trying to give us as much HD as V*.
 
D

DIGITAL~DAN

moderator
Supporting Founder
Mar 9, 2004
201
0
WILMINGTON,N.C
thats great sean I"m sure glad wilt responded to this issue .I think over due time they will get this corrected and service will be better than ever............thanks wilt..................LONG~LIVE~VOOM.....................DIGITAL~DAN
 
R

rang1995

Supporting Founder
Supporting Founder
Sep 30, 2003
904
0
Bergen co NJ
again it's things like this that makes you want to stay a customer
 
D

dledeaux

SatelliteGuys Family
Mar 13, 2004
102
0
Longview, TX
I really appreciate that the company is willing to communicate with us. My boss tells me that D* was a lot like this in the beginning too. Lets just hope that Voom keeps the customer service mentality.
 
O

omard.

SatelliteGuys Pro
Supporting Founder
Dec 16, 2003
177
0
Berwyn, Illinois
This is great news. Thanks for the update Sean. As long as they keep us updated I will stay a customer.
 
M

mkwillia

SatelliteGuys Pro
Mar 15, 2004
150
0
I am REALLY impressed with that response. WOW

Mike
 
MNHTUG

MNHTUG

Supporting Founder
Supporting Founder
Apr 1, 2004
292
0
Wilt's involvement with the customer base is impressive. Not many company's have much involvement the with end customer, let alone HD fanatics. It is encouraging to see and tends to keep people in the boat when the weather gets rough.
 
G

gtsmith

Well-Known SatelliteGuys Member
Mar 18, 2004
28
0
I would venture to say that perhaps Sean won't be changing his sig now ;-P At least I hope so, I'd hate to see him go.

I think that as time goes on and the subscriber base increases, that Voom will reach a critical mass where the kind of "personal" service we're seeing from Wilt will be non-existent. And that could come in many ways, I only hope it's not out of something written in a forum such as this or yahoo comes back to haunt Wilt. All I can imagine is someone misinterpreting his comments and being blown so out of proportion where the Voom lawyers order him to back off.

-GT
 
P

pOiNTBLaNK

SatelliteGuys Pro
Feb 25, 2004
162
0
Just posted on Yahoo Groups by WILT:

Update:
We think we've got the PQ thing nailed and will be making, if allowed to, some changes this afternoon before 5pm.
I'll let you know if anything changes that and/or when it's done.
Wilt
 
R

RickyMac

SatelliteGuys Family
Mar 7, 2004
108
0
Phenix City, AL
Good Customer Service

I just knew that Voom would respond directly to this forum.

I bet you will never see "Charlie" respond directly and tell the truth about the 921s!

100% Vooming in Phenix City, Alabama
 
deeann

deeann

SatelliteGuys Pro
Feb 21, 2004
297
0
CA
The latest word from Wilt:
(reposted from the Yahoo Group)



Update:
We think we've got the PQ thing nailed and will be making, if allowed to, some changes this afternoon before 5pm.
I'll let you know if anything changes that and/or when it's done.
Wilt
 
K

Ken F

SatelliteGuys Pro
Mar 8, 2004
717
0
The absolute latest update from Wilt:
Okay guys, see how pictures seem tonight overall, including DiscoveryHD.
Should be back to where we were or damn close to it.
On any given segment on any given channel anything's still possible but overall things should be better.
I know I needn't say this but, let us know.
Thanks,
Wilt
 
R

rang1995

Supporting Founder
Supporting Founder
Sep 30, 2003
904
0
Bergen co NJ
latest from wilt
Okay guys, see how pictures seem tonight overall, including DiscoveryHD.
Should be back to where we were or damn close to it.
On any given segment on any given channel anything's still possible but overall things should be better.
I know I needn't say this but, let us know.
Thanks,
Wilt
 
R

rang1995

Supporting Founder
Supporting Founder
Sep 30, 2003
904
0
Bergen co NJ
ken: beat me by 1 minute..as long as he's right great..really voom dosn't know how many customers he has kept on by his posts
 

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