Upgrade without Committment?

[DLS]

Got a call a few days ago from DirecTV. The woman claimed that I could get an upgrade from my H10 to an H20/H21 and 5 LNB dish without a committment. I was about to go to FIOS, but this seemed to be to too good to be true. My wife is a sports fanatic and the opportunity to get the college sports packages in HD is very appealing ( I previously cancelled them because of no HD coverage). I told the woman to call me back in a week. Does this seem like it might be a legitimate offer or just a verbal sales pitch without any merit?

Regards, Dan

 

[Hemi 6.1]

It could be legit! But I wouldn't count on it. With that leased equipment ,they want a commitment. I've been told things from 1 CSR and then something different from another ,on many occasions. So just be aware. You'll know for sure when you go to activate the new receiver.

 

[iwc5893]

2 year commitment - no question about it. The sales rep was obviously suffering from a Cranial Rectal Inversion.

 

[cariera]

2 year commitment - no question about it. The sales rep was obviously suffering from a Cranial Rectal Inversion.

Not necessarily - Do you have any sports subs like NFLST or NBALP? This upcoming season you will need an mpeg 4 receiver to get that programming in HD. They might be getting proactive about this switch.

 

[iwc5893]

Not necessarily - Do you have any sports subs like NFLST or NBALP? This upcoming season you will need an mpeg 4 receiver to get that programming in HD. They might be getting proactive about this switch.

And if a tech comes out to do the conversion for you he'll make you sign a lease agreement. If they ship the receiver to you, they'll probably just make an entry in the computer.

 

[Jimbo]

Got a call a few days ago from DirecTV. The woman claimed that I could get an upgrade from my H10 to an H20/H21 and 5 LNB dish without a committment. I was about to go to FIOS, but this seemed to be to too good to be true. My wife is a sports fanatic and the opportunity to get the college sports packages in HD is very appealing ( I previously cancelled them because of no HD coverage). I told the woman to call me back in a week. Does this seem like it might be a legitimate offer or just a verbal sales pitch without any merit?

Regards, Dan

If you wanted it, you should have taken the offer the first time on the phone, I doubt that they will cal back next week.

That said, there is a 2 year commitment with all advanced equipment, I would be surprised if they gave you a free commitment card...

Jimbo

 

[Jimbo]

fwiw, you use to be able to look on your account and see that you have a commitment and how long on each, I don't think you can any more.
This I would find to be useful info, but they seem to hide it now.

Jimbo

 

[DLS]

Thanks folks. Your responses seem to confirm my initial doubts about the validity of the offer. I have been a customer for about 10 years and for most of that time have had everything plus multiple sports subscriptions. I even had the old DirecTV DSL service until it folded several years ago. If they don't call back with an offer that can be confirmed, I will probably end up with FIOS within a few months.

Regards, Dan

 

[joed32]

They gave me 2 HR21s a while back with no new commitment. I wasn't too far into my latest "2 years" so it didn't matter much. I am a Sunday Ticket sub and they didn't want to hear me complain when September comes and I can't get the HD version of the games. I did call back and check the commitment and it had not changed.

 

[Hemi 6.1]

They gave me 2 HR21s a while back with no new commitment. I wasn't too far into my latest "2 years" so it didn't matter much. .

If they can add a month They will!

 

[88isgreat]

fwiw, you use to be able to look on your account and see that you have a commitment and how long on each, I don't think you can any more.
This I would find to be useful info, but they seem to hide it now.

Jimbo

I looked at my account recently, as I just upgraded an old MPEG2 HD receiver to a H21. There was an interesting line called:

No Annual Commitment $0.00

I know my 2 years are up on my H20 and I have about 11 months on my HR 15. I just assumed that I would have 2 years on the H21 -- but maybe not?

 

[DLS]

An additional update. DirecTV (a different representative) did call back a few minutes ago to see if I had made up my mind. She confirmed that this would be a new receiver without a committment. So I scheduled an installation appointment for the afternoon of Friday, 27 June. I will take off work to be home so that my wife doesn't have to deal with the situation. If the installer wants me to sign paperwork that agrees to a committment, I will politely decline and let him go to his next appointment before he touches anything.

Yes, I would like to keep DirecTV, but aside from a $10 discount for 6 months when I originally upgraded to HD, I have never asked for or received anything from them in the approximately 10 years I have been with them. I have purchased and installed all of my equipment. I have no qualms about expecting them to honor this deal.

Regards, Dan

 

[Jimbo]

An additional update. DirecTV (a different representative) did call back a few minutes ago to see if I had made up my mind. She confirmed that this would be a new receiver without a committment. So I scheduled an installation appointment for the afternoon of Friday, 27 June. I will take off work to be home so that my wife doesn't have to deal with the situation. If the installer wants me to sign paperwork that agrees to a committment, I will politely decline and let him go to his next appointment before he touches anything.

Yes, I would like to keep DirecTV, but aside from a $10 discount for 6 months when I originally upgraded to HD, I have never asked for or received anything from them in the approximately 10 years I have been with them. I have purchased and installed all of my equipment. I have no qualms about expecting them to honor this deal.

Regards, Dan

Usually you don't see the paperwork till after the install is done.

 

[dolfan-marty]

I also received the same call because the call center that called me thought I still had my old MPEG2 Tivo DVR. I had recently upgraded to the HR21. Anyway, I asked the rep some questions about why they were calling and offering this free/no-commitment upgrade and was told that D* is trying to replace all MPEG2 HD receivers because the NFL Sunday Ticket (NFLST) will be MPEG4 this season. We'll see.