- Apr 7, 2006
Has any existing customers been able to upgrade to the HR20 or 21 at either the $99.00 fee charged for new customers or less? I've been a customer for 10+ yrs. I called 2 csr's yesterday and asked about upgrading, and they said because I am an existing customer I can not have the $100 rebate. I asked if there would be any offers given to existing customers and both said not in the near future. Should I have been talking to retention instead, is there a direct # to them? Thanks for the help in advance.