Very Strange Issue

HipKat

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Aug 25, 2017
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Pekin, IL
Had a tech ask this question in a company email and it's one I've never seen before, so I bring it the experts!!

I have a customer that had a hopper 3 and joey 3. The joey would not get the correct time from the hopper unless it was reset, then it would keep that same time until it was reset again. We replaced the hopper, the joey, hub, cabling, and still, the problem continues. We even switched her to a wifi joey to see if that would change anything, and still no luck. Any joey connected will not keep the correct time. What's going on here? I have tried everything I can think of.
 
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TheKrell

A mighty and noble race originating on Altair IV.
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Jan 4, 2007
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I have a customer that had a hopper 3 and joey 3. The joey would not get the correct time from the hopper unless it was reset, then it would keep that same time until it was reset again.

I went and looked for a problem with my J3 on an H3, and I don't see it. When I hit Select, the channel banner comes up and shows the correct time, always. It doesn't get stuck when it reboots (which is shortly after 3AM). Where are you seeing this stuck clock on a J3?
 

pattykay

formerly crodrules
Jun 14, 2014
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North Central Ohio
If this is happening in the guide, then it is starting to sound very similar to an issue that was reported with the Wally recently:
I have also seen the issue that was reported in that thread, way back when I got my first Wally, although it happened very rarely. As far as the clock in the channel banner, I have seen the clock on a Hopper 1 somehow be off by a couple of minutes. Rebooting the Hopper always fixed the issue, though. This issue was also not very recent. It was way back when the Hopper 1 still had the old (pre-Carbon) UI.
 
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HipKat

SatelliteGuys Master
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Aug 25, 2017
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Pekin, IL
I went and looked for a problem with my J3 on an H3, and I don't see it. When I hit Select, the channel banner comes up and shows the correct time, always. It doesn't get stuck when it reboots (which is shortly after 3AM). Where are you seeing this stuck clock on a J3?
It's not me that's seeing it. it's another tech
 

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