Voom Billing

Scott Greczkowski

Scott Greczkowski

Thread Starter
Welcome HOME to SatelliteGuys!
Staff member
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Sep 7, 2003
100,692
20,244
Newington, CT
Ok I decided to order tommorow's Pay Per View fight, so I called VOOM.

When I called in I was informed that my bill was past due by the computer and was asked by the computer if I would like to pay it now. I said sure what the hell and punched in my credit card info.

After I was done punching in my credit card info I was put on hold to speak to an agent, within 30 seconds I had someone on the phone (boy thats GREAT considering people were holding up to an hour in the past few weeks) and ordered the boxing event.

After the call I went to Vooms website to check my bill and it says that I am on autopay and the amount I payed today will be debited from my credit card. (see phone) I am hoping that I am not wacked twice for the same bill.

Has this happened to anyone else? And were you charged twice? I dont believe the phone system should tell me I am overdue when I am setup to autopay. Kind of wierd.
 

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FunkyBoss

FunkyBoss

Pub Member / Supporter
Mar 23, 2004
753
1
Chicagoland, IL
I had the same experience when ordering the fight a few days ago (recording saying I was past due, entering my CC info, then getting dumped to a CSR). They told me that since I just activated a week ago that it would take around 10 days for my autopay to startup. Probably a stupid question, but how do I get into my billing info from the Voom website?
 
compurocker

compurocker

SatelliteGuys Family
Mar 25, 2004
70
0
Aurora, IL
Go to the My VOOM section. When I signed up they gave me a user/pass for it. If they didn't give you one I think you can enter your account number to create one. I got installed last Wednesday the 7th and I have not been auto-billed yet.
 
digideal

digideal

SatelliteGuys Guru
Feb 25, 2004
122
0
I think it is something to do with their system, i was "overdue" after being a customer for about a week, but I wasn't prompted to enter my CC, nor would I. But, i am still watching so i guess i am kosher...
 
slick1ru2

slick1ru2

SatelliteGuys Pro
Mar 29, 2004
626
21
The South
I was told the payment overdue message was a glitch they were working on. Called today and its not there anymore. Kinda makes you wonder what part of Voom hasn't had a glitch. :D
 
DarrellP

DarrellP

I Think, therefore, I am.
Supporting Founder
Nov 6, 2003
4,298
0
Salem, OR
I called Voom yesterday about an OTA channel mapping issue and received the same message but I did not opt to pay because I know I am already on cc auto-pay and the same thing happened last month, so I just went on to talk to the csr. I mentioned the message and they said their billing program is a little behind and just ignore it.
 
J

JamesD

SatelliteGuys Family
Sep 9, 2003
38
0
Burke, VA
Anyone get a call from Voom about the quality of the install? Got one last night, gave my install a 1 out of 4 because I have to uninstall it to get it out of my folding table's legs. I also doubt that the installer could have finished the job had I not been there to help him.
 
V

Videofx

SatelliteGuys Pro
Mar 10, 2004
242
0
There has been a problem with their computer system for over a month now. So if you are on autopay or your bill is current and call Voom and get the message that you are overdue.

DO NOT PAY!!!

Bill
 
FunkyBoss

FunkyBoss

Pub Member / Supporter
Mar 23, 2004
753
1
Chicagoland, IL
Okay, I logged into 'My Voom' and I don't see anywhere to view my bill. Under the 'Manage my Account' section, my account info such as address and account number show up, but that's it. If I go to 'Your packages', it walks me through ordering Voom even though I already have it. :confused:
 
B

bestbuyguy

Active SatelliteGuys Member
Mar 24, 2004
17
0
Jamesd-

The problem with the install is not related to Voom. Unfortunately the easiest way to install for most satellite companies are to contract out to local install companies. The issue is truly with the installer themselves. You may want to call the installer the did yours and give him some polite feedback on the install. It can only help them get better and will help with moving Vooms growth forward in a positive manner. Hope that helps. My installer hooked it up wrong as well. Good thing we know what we're doing...

Go Voom!!
 
J

jimmykce1

SatelliteGuys Pro
Apr 5, 2004
801
0
I think it takes 10 days after the install date before Voom charges you credit card. Also you will receive a hard copy in the mail stating the date your card will be charged which is the same as on their website.
 
seandudley

seandudley

SatelliteGuys Pro
Mar 30, 2004
473
0
Loudon, Tennessee
Yea, they have had that bug in their system for a while. A couple of months ago, I called just a couple of days after my install took place and was told I was past due. I transferred to a rep and was told that their system is wacked (probably not their exact words) and to ignore it. It is annoying getting that message that I am past due every time I call in, and I'm sure it confuses people all the time, so let's hope they get that straightened out soon.
 

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