Phoenix, AZ My VOOM Install (LOOOONG)
First off I can't see where Sears is doing them (VOOM) any justice. Metro Center Sears seems to have only one guy who knows anything about the program, in short if he isn't there forget it. Arrowhead Sears is slightly better,they have a working VOOM set up, looks like sh*t but works, out dated literature and knew about less than I did. Bought any way on friday 4-16.
Went out to truck handed wife cell phone to call VOOM to set up install after what seemed to be an inordinate amount of time the install was set up for wensday 4-21 between noon and 5, works for me! (My day off)
Fast foreward to Tuesday evening, after reading the horror stories here and elsewhere I figure I'll nip some of this B.S. in the bud. Ran over to Radio Shack bought RG6 dug out an old POS Dish system and installed it on E? at 61.5. Knew I had LOS and Good signal and the second coax.
Wensday, come home from doctor appointment about 10:30 get a cold Cokeout of fridge and somebody beating on front door. Installer for my VOOM, seems he had been waiting accross the street at IHOP for me to get home.
(Why??) Seemed like a nice enough guy, but sort of started into a song and dance routine have to see where to put it Blah,Blah. I told him I know where to put it and if he would just bring all the equipment into the house, hook up the reciever he could see for him self. I stacked the reciever on top of the tv
and told him to hook up the cable marked VOOM, Surprise, Surprise up it came. After that things smothed out a bit. I told him look all you gotta do is
pull the old Dish off the mount and install the VOOM dish on it, and run the
cable for the Channel Master antenna and after a brief discussion of we use a diplexer and not on this installation you're not! things got back on track sort of, I had a pull wire to the attic but I was told it is a $50 charge if he went int the attic, nooo problemo I'll pull it and hand it out to the installer.
Wires run, equipment live, sat pictures but no of the air no signal,Installer said to give it 24 hours for the mapping to down load. Hmm?? Anyway he left,
and some where in the back of my brain I thought I remember someones installer hooking up the OTA antenna to the wrong F connector. Started
rooting through the boxes he left, hmmm Diplexer for back of reciever, unit for antenna end, whats this Motorola part???? Looks like he never installed
the OTA tuner module. Installed it myself,still no OTA signal.
Went out to dinner with friends, came home to find paperwork on door from Intalls Inc. 6:05 PM sorry we missed you please call to reschedule.????
Woke up next morning reciever locked up, wife not impressed, on the phone to VOOM, VOOM calls Installs Inc., who calls Synergy who has one of their people call me. In the interim I figured what the hell and pulled the plug, waited about a minute and plugged it back in. The reciever came back to life
fully OTA channels and sat channels. About this time the contractor for Synergy called back, said he would carry a spare reciever in his car and if we had any more problems, call and he would swap it out.
Trust me this is the condensed version.
Conclusion,Voom subs installs to Installs INC.,who subs to Synergy,who subs
to independent contractors, who in my case was very knowledgable and competent over all but not on this Motorola reciever. I believe he could do D**** TV and E**** all day very successfully.
