Here's the story (much like others posted here). I scheduled an installation (on Voom's website) for today 12-5pm. I got three emails from Installs Inc. of the last couple of weeks confirming the install. This morning the local installation office called me looking for their installer (twice). I let them know he was not scheduled to be here until afternoon. A short time later I got another call saying they wanted to re-schedule because they could not locate the installer and had no other equipment or installers to send out. I quickly let them know that there was no way possible I could or would re-schedule, it had to be today or never.
Just to let you know, I am a SBCA certified installer w/Directv. I like my DTV and have no plans to cancel my DTV account, I just didn't want to pay the $$$ for their HD receiver only to get 5-10 channels, so I figured I'd give Voom a shot, as predicted, they blew it. I pre-wired for the entire Voom installation, bolted a new mast to the house for the dish, all that needed to be done was mount the dish on the mast, align it, put the receiver inplace and make the call to activate, a simple 30 minute job tops.
After talking with the local bozos, I called Voom told them about it, they suggested I call Installs Inc. Now there is a top notch outfit, they can't figure out how to operate the telephone system much less manage a satellite installation company. I asked them if they could find another installer locally who could come today or even this evening and do the install, they said no that the company with the MIA installer had "my equipment" (what a load of BS I know that is). I informed them that I was an installer, my reasons for wanting to install Voom and asked if they could send me the equipment, their answer was, "no".
I called Voom again and told them to cancel. What a bunch of unorganized clueless clowns.
I work for one of the highest rated (in quality & customer satisfaction) HSP's (Home Service Providers) in the business and if our offices (locals or main) was run as poorly as these companies I'd be an Missing In Action as well (most likely I'd be out looking for a better company to work for).
With such crappy customer service & installtion departments Voom is destin to fail.
Oh well, I guess I'll just re-route the cables to my DTV system and put in another Tivo until DTV's HDTV stuff goes down in price and they add some more channels.
Just to let you know, I am a SBCA certified installer w/Directv. I like my DTV and have no plans to cancel my DTV account, I just didn't want to pay the $$$ for their HD receiver only to get 5-10 channels, so I figured I'd give Voom a shot, as predicted, they blew it. I pre-wired for the entire Voom installation, bolted a new mast to the house for the dish, all that needed to be done was mount the dish on the mast, align it, put the receiver inplace and make the call to activate, a simple 30 minute job tops.
After talking with the local bozos, I called Voom told them about it, they suggested I call Installs Inc. Now there is a top notch outfit, they can't figure out how to operate the telephone system much less manage a satellite installation company. I asked them if they could find another installer locally who could come today or even this evening and do the install, they said no that the company with the MIA installer had "my equipment" (what a load of BS I know that is). I informed them that I was an installer, my reasons for wanting to install Voom and asked if they could send me the equipment, their answer was, "no".
I called Voom again and told them to cancel. What a bunch of unorganized clueless clowns.
I work for one of the highest rated (in quality & customer satisfaction) HSP's (Home Service Providers) in the business and if our offices (locals or main) was run as poorly as these companies I'd be an Missing In Action as well (most likely I'd be out looking for a better company to work for).
With such crappy customer service & installtion departments Voom is destin to fail.
Oh well, I guess I'll just re-route the cables to my DTV system and put in another Tivo until DTV's HDTV stuff goes down in price and they add some more channels.