Voom's PG is gone - Don't reboot if you don't have to.

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slicer40

Thread Starter
Member
May 28, 2004
14
0
Portage,IN.
thanks for checking its more than anyone has told me all day.

ps. love the forum
 
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bryan27

SatelliteGuys Pro
Jun 5, 2004
622
0
Walsingham, ON
Scotty said:
first I lost the call letters from the channel number section of the info bar at the bottom of the screen but still had program guide details. Now I've completely lost the program guide details. No more show info. It all just says (no info).

Hey Scotty, must be us Pittsburgh people :D I lost call letters, then every single channel had "no info" for about 3 hours. It cleared up at about 9:35pm
 
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Cyre

Well-Known SatelliteGuys Member
Mar 23, 2004
34
0
Well, I lost everything, no signal on any of the channels except for my locals around 9:35 this evening. Just finished watching Cold Mountain on DVD, and still not up. Whats up with this??
 
Neutron

Neutron

Founding Supporter
Supporting Founder
Nov 7, 2003
18,730
1,122
Texas
I had to do a reboot (even unplugged and plugged the receiver back in) after the picture froze due to what I'm hoping was rain fade. I have no guide either and I did the reboot at 5pm. I still have no guide data.
 
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bryan27

SatelliteGuys Pro
Jun 5, 2004
622
0
Walsingham, ON
Cyre, did you reboot? Did you unplug wait a minute and plug in? I lost signal a couple times yesterday for no aparent reason, it was a clear day. I had to reboot a couple times to get the signal back each time.

Well, the guide info didn't last long. It's gone again.
 
R

ROLLZROYCE

SatelliteGuys Pro
Jun 3, 2004
151
0
That will seriously suck if we have to wait for the new software before the guide comes back up, I am going to run out of paper from printing the zap2it every few hours. This needs to be fixed, I will stick it out but they will lose even more customers if this is not resolved soon.
 
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Scotty

SatelliteGuys Pro
Jun 13, 2004
154
0
bryan27 said:
Hey Scotty, must be us Pittsburgh people :D I lost call letters, then every single channel had "no info" for about 3 hours. It cleared up at about 9:35pm


Mine never cleared up last night, but I did notice on my upstairs receiver, which hadn't been rebooted, that the program info was still there. I haven't checked the downstairs receiver yet. No new software upstairs though, so I'm sure "Barbara" must not have been talking about the new STB upgrade software, probably just some software that distributes the program guide back at the voom facilities.

:no
 
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Sean Mota

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
19,039
1,738
New York City
I had to split the two threads. Did anybody get their PG today?
 
D

dgmcdermott

Member
Jun 14, 2004
10
0
How do you reboot

How do you reboot the recever?
 
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Sean Mota

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
19,039
1,738
New York City
dgmcdermott said:
How do you reboot the recever?


by holding the power button for 10 seconds and letting it go. Don't do it.
 
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Cyre

Well-Known SatelliteGuys Member
Mar 23, 2004
34
0
bryan27 said:
Cyre, did you reboot? Did you unplug wait a minute and plug in? I lost signal a couple times yesterday for no aparent reason, it was a clear day. I had to reboot a couple times to get the signal back each time.

Well, the guide info didn't last long. It's gone again.

I did do that before I went to bed last night, didnt work, tried again this morning, finally worked, so now at least I get the channels now, but not PG info. this sux, man, I hope this gets fixed fast...
 
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slicer40

Thread Starter
Member
May 28, 2004
14
0
Portage,IN.
sean,don't have guide this morning.however trip cuont is at 10 so will wait & hope for best
 
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Cyre

Well-Known SatelliteGuys Member
Mar 23, 2004
34
0
Maybe things are getting worked out on vooms end, i have a PG now...
 
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bryan27

SatelliteGuys Pro
Jun 5, 2004
622
0
Walsingham, ON
After reading Cyre's post I reboted on the off chance that the guide would return. It did sort of. I got guide info for 11:30am EDT, but 12:00pm onward was "no info." I guess at Noon I'll have to reboot to see what is on from 12:00-12:30 :)
 
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Scotty

SatelliteGuys Pro
Jun 13, 2004
154
0
nope

Sean Mota said:
I had to split the two threads. Did anybody get their PG today?


VooM Natzi says, "No Guide for you!" :neener

After CSR promised it would be fixed by this morning, I still have no guide. So this am, I am trying a reset with the device left off (in standby). Upstairs unit still has a guide.
 
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slicer40

Thread Starter
Member
May 28, 2004
14
0
Portage,IN.
3 hours now and no p/g guess I'll just have to wait for v to fix if they are in fact working on it.
 
S

slicer40

Thread Starter
Member
May 28, 2004
14
0
Portage,IN.
just got p/g back v is indeed working on this problem did nod have to reboot,we'll see how long it lasts.
 
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gutter

SatelliteGuys Pro
Supporting Founder
May 26, 2004
1,510
0
I stil don't have a guide since late last night. If I reboot again, will it return?
 
Neutron

Neutron

Founding Supporter
Supporting Founder
Nov 7, 2003
18,730
1,122
Texas
I just spoke with a Voom CSR and she said that this is a known issue that's hitting everyone across the country. She said Voom is working on a fix right now. She took down my box info on the help and info screen.
 

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