I posted this in the install thread yesterday...
I had Voom installed this past Tuesday. The install was smooth with the exception of scheduling. He was scheduled to be at my house between 12PM and 5PM. He showed up at 5:30. Two hours later the dish and antenna were installed. I have been impressed with the HD quality so far, but the guide information didn't fully come in until yesterday afternoon. I did notice that the STB was updated last night to 05.68, and the receiver seems much more stable.
Two issues I hope someone can shed some light on are, my local channels and satellite signal strength. My local channels are not available on the reciever. I can pick them up via my antenna and tuner, but via the voom reciever and antenna the locals are not available. Diplexer was installed. The signal strength for the antenna is zero, so I'm guessing its an install issue. I did try using my antenna on the voom reciever, but still no luck. The installer told me they might appear sometime soon. He probably needs to reappear at my house to fix this problem. The other issue, is my satellite signal is 70 and the quality is 97. I have a clear view. Should the signal strength be higher, or does it matter since the quality is 97?
I'm having the exact same issue. The locals are in my guide, but no signal. Fortunately, I can still pick up the locals through my TV's internal reciever. I called Voom last night and the tech support is sending an installer out to look at the hardware. Their theory is its either the reciever or the diplexor.