EXACTLY! The PQ sucks; as in black, as it is not offered at ALL - at ANY PRICE; give it a rest already. FiOS is NOT the end-all, be-all. They are a great VERY regional provider that fills some need market wise. I will pay less money overall with DirecTV for likely less than 1% or 2% difference in PQ AND I get programming MOST FiOS TV users would pee themselves to have and my own hand-selected ISP, telephone/VoIP, and cellular providers. With services I prefer and are better; with the noted exception of the ISP 8mbps vs the FiOS faster service. Now I can't yet speak to the FiOS customer service, but I have ZERO issues across the board with those I have now and there is absolutely no issues with needing to pay one company vs 2, 3 or whatever.