WiFi Device Connection to Router Question

[charlesrshell]

My pellet grill WiFi (2.4 & 5G) will only connect to my router by using guest mode. My router is a two-year old TP-Link Deco XE75 Pro 3 pack mesh. This is the first issue I've had with this router. Pellet grill company says it must be something in my router blocking the normal connection. No one else is having this issue. Does anyone have a clue what setting in my router could be blocking the signal to my router the normal way but yet the guest mode works?

 

[Juan]

Turn off the 5ghz band on your router

 

[Juan]

Pellet grill doesn't support that

 

[harshness]

Are you certain that guest mode is required?

Are you certain that you're trying to connect to the guest mode SSID?

 

[harshness]

Pellet grill doesn't support that

If the TS claims that it does, who are we to say otherwise?

I say this in view of the TS not offering the make or model number of the grill.

 

[charlesrshell]

Turn off the 5ghz band on your router

I did try that and no go. The grill's WiFi supports both 2.4 and 5G. According to my router readings the grill is connected to guest mode in 5G.

 

[charlesrshell]

Pellet grill doesn't support that

The pellet grill does support 2.4 and 5G.

 

[charlesrshell]

Are you certain that guest mode is required?

Are you certain that you're trying to connect to the guest mode SSID

Are you certain that guest mode is required?

Are you certain that you're trying to connect to the guest mode SSID?

Yes I am certain. Grill would not connect untill I turned on guest mode in my router. Both primary and guest SSIDs show up in the selection list during the grill setup menu. Only guest mode will connect.

 

[charlesrshell]

If the TS claims that it does, who are we to say otherwise?

I say this in view of the TS not offering the make or model number of the grill.

Pellet grill is a Recteq Bullseye Deluxe 380BD.

https://www.recteq.com/products/bullseye-deluxe-380bd?variantId=Z2lkOi8vc2hvcGlmeS9Qcm9kdWN0VmFyaWFudC80Nzc2MDA3NTAzMDY4NQ==

 

[TRG]

I don't have an answer but why don't you just use the guest network since it works?

Nice pellet grill by the way! I'm super jealous.

 

[charlesrshell]

I don't have an answer but why don't you just use the guest network since it works?

Nice pellet grill by the way! I'm super jealous.

That is what I am doing. WiFi works great in guest mode. Trust me, I am super happy it works now. Several phone calls with Recteq companies WiFi department troubleshooting this issue. I finally turned on the guest mode in my router and whammo it worked.

 

[TRG]

That is what I am doing. WiFi works great in guest mode. Trust me, I am super happy it works now. Several phone calls with Recteq companies WiFi department troubleshooting this issue. I finally turned on the guest mode in my router and whammo it worked.

That's good. What time is dinner? Do you want me to bring anything?

 

[b4pjoe]

Is it possible that your 2.4 and 5 GHz Wi-Fi password is using characters that the pellet grill Wi-Fi doesn't support?

 

[charlesrshell]

Is it possible that your 2.4 and 5 GHz Wi-Fi password is using characters that the pellet grill Wi-Fi doesn't support?

I don't think so. The grill just says it can't connect to router and the Recteq WiFi folks didn't mention any possible password issues.

 

[rvvaquero]

Wifi stuff can be so persnickety. For example, I have a tablet that I use only for viewing my outdoor cameras. Today, one of the cameras was not showing up. I diagnosed for about an hour, resetting the router, the tablet, and the camera, etc. I finally realized that for some reason the tablet had connected to the router at 2.4 ghz. It usually connects at 5 ghz., the preferred.

So, I reconnected it at 5 ghz and the troublesome camera showed up. I have no idea why. The camera itself is only capable of 2.4 ghz., not that it should matter.

 

[jsmit86]

I had a similar issue with a Traeger PRO 780.
I had to add a 2.4 GHZ only SSID to my Ruckus system.
Once I did that, it worked fine.

 

[charlesrshell]

I had a similar issue with a Traeger PRO 780.
I had to add a 2.4 GHZ only SSID to my Ruckus system.
Once I did that, it worked fine.

I tried that. Turned off 5G in my router and still wouldn't connect.

 

[jsmit86]

I tried that. Turned off 5G in my router and still wouldn't connect.

Yes... seems odd that it requires a "guest" network.
Perhaps the WPA/Security is a bit different on a guest network.

I actually had a similar odd problem with 3 of my LG appliances.
After working for a couple of years, suddenly none of them would connect.
I tried all of the various suggestions... 2.4Ghz only, no special characters in the password, etc..

I ended up having to delete the app from my phone, re-adding it, and then deleting all of the appliance profiles from the app and installing them as new.
Once I did all of that, they reconnected fine.

 

[charlesrshell]

Yes... seems odd that it requires a "guest" network.
Perhaps the WPA/Security is a bit different on a guest network.

I actually had a similar odd problem with 3 of my LG appliances.
After working for a couple of years, suddenly none of them would connect.
I tried all of the various suggestions... 2.4Ghz only, no special characters in the password, etc..

I ended up having to delete the app from my phone, re-adding it, and then deleting all of the appliance profiles from the app and installing them as new.
Once I did all of that, they reconnected fine.

WOW, what a nightmare. Recteq WIFi folks said same thing that guest network security might be a bit different.

 

[Tampa8]

My pellet grill WiFi (2.4 & 5G) will only connect to my router by using guest mode. My router is a two-year old TP-Link Deco XE75 Pro 3 pack mesh. This is the first issue I've had with this router. Pellet grill company says it must be something in my router blocking the normal connection. No one else is having this issue. Does anyone have a clue what setting in my router could be blocking the signal to my router the normal way but yet the guest mode works?

If when setting up the Router you did not choose to have separate SSID for 5G and 4G then that is likely the problem.