So my boss got a series 3 watch today with cellular. Of course he asked me to set it up for him.
Setup went easy, until we got to the activate cellular part. When we logged into his account it said that NumberShare was not available for his account and gave a number to call.
So we called the number and got a rep who told us we could only activate a new number on the watch, and that the costs would be forty something bucks a month plus taxes and would require a new 2 year commitment.
I was telling him no that's not the way it works and he kept telling me that he works for Verizon and I dont and he knows what he is talking about. I told him to look at the NumberShare FAQ on Verizon's website and he told me he couldn't do that, so I started reading it to him and he said "oh that only applies to Samsung watches not Apple Watches. When the FAQ kept on mentioning the series 3 Apple watch. I asked for a supervisor a number of time and he wouldn't transfer me to one or he would put me on hold and say none was available. After of an hour and fifteen minutes I started yelling at him to put a supervisor on the line. That worked. Got a "manager" who came on and I explained what we just went through, he didn't seem to care and said, I have enabled number sync on your account for your phone number, it may take up to 30 minutes for cellular to become active on the watch, thanks for being a Verizon customer and then click he hung up on us.
30 minutes later on the Watch it reported the Sim as Verizon and status as connected.
So my boss wanted to test it out. He left his iPhone in his office and we went down to the parking garage where we were sure he wouldn't be connected to any wifi.
We got down there and he used his watch to call my cell phone and it worked well. And then he asked me to call him back. And thats where he got mad.
Seems you can only call out from the Apple watch, but it will not receive calls or text messages.
He is pissed. I got to admit I didn't know you could not use it to get calls when you are on the watch only using cellular either.
Now I think he is going to return the watch to Apple.