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Xfinity is flagging Satellite Guys as a questionable site

Discussion in 'Free To Air (FTA) Discussion' started by rgk, Jan 31, 2019.

  1. rgk

    rgk Topic Starter SatelliteGuys Pro

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    As of yesterday when I go to the SG web site XInfinity pops up a warning screen and sends me an email stating that I'm visiting a disreputable web site. Anyone else getting this message?
     
  2. Scott Greczkowski

    Scott Greczkowski Scanning the Skies!
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  3. mememeth

    mememeth SatelliteGuys Family

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    all good here also
     
  4. Radioguy41

    Radioguy41 SatelliteGuys Pro

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    Nope, all good here. You didn't by any chance use an old http (without the s) link or bookmark?
     
  5. rgk

    rgk Topic Starter SatelliteGuys Pro

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    Using same link as always with https. The message is specific to the web site not to the link. It still lets me go to SG, just pops up a full screen warning and sends an email.
     
  6. teachsac

    teachsac SatelliteGuys Master
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    No problem here, either.
     
  7. comfortably_numb

    comfortably_numb Dogs have owners, cats have staff
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    No issue here. Using Comast Business ISP.
     
  8. harshness

    harshness SatelliteGuys Master

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    I suggest running your favorite malware scanner just to be safe. If you don't have a favorite, I suggest Malwarebytes free edition.

    I have experienced a couple of ads in the last ten days or so that pop up dire warning pages about something horrible happening with Windows but those are usually harmless if you don't chase them down the rabbit hole.
     
    N5XZS, Lone Gunman and raydio like this.
  9. Scott Greczkowski

    Scott Greczkowski Scanning the Skies!
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    You say they send you an email, would you mind posting that email?

    I contacted Comcast and they had no clue what I was talking about.

    In addition I am on Comcast myself with no issues.
     
  10. rgk

    rgk Topic Starter SatelliteGuys Pro

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    I already deleted the last one. The message and email have occurred the first time the site is accessed on the last two days. If it happens tomorrow I will post the email.
     
  11. PBSer

    PBSer SatelliteGuys Family

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    And, clean by other common scanners of the domain name and site IP address. Seems to be problem on Xfinity end.
     
  12. harshness

    harshness SatelliteGuys Master

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    Consider rebooting your computer to simulate a "first time" visit.
     
  13. primestar31

    primestar31 SatelliteGuys Master

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    Or simply restoring the deleted message from your email's Trash. It's really rare for any email to do a "permanent delete" when you just do a simple delete. They normal go into a Trash Bin, and sit there for like 30 days or so before they auto-delete.
     
  14. rgk

    rgk Topic Starter SatelliteGuys Pro

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    I empty my trash fairly frequently due to limited disk space. Couldn't find a screen shot in my browser history.
     
  15. long_time_DNC

    long_time_DNC Politically Incorrect
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    Everything's fine here as well, and Comcast is my ISP also...
     
  16. Tampa8

    Tampa8 I'll Stand Up and Say So
    Pub Member / Supporter Lifetime Supporter

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    Maybe they think we are Deplorable's? :biggrin
     
  17. N5XZS

    N5XZS SatelliteGuys Pro

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    I have no problem at it all on this fine website!:)
     
    Tampa8 and comfortably_numb like this.
  18. rgk

    rgk Topic Starter SatelliteGuys Pro

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    I have attached a copy of the screen that pops up. I haven't received an email yet. Screenshot from 2019-02-01 07:40:32.png
     
  19. Scott Greczkowski

    Scott Greczkowski Scanning the Skies!
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    Well I called the number shown and was told the message is that they are trying to contact you about their Acceptable Use Policy.

    Since I wasn't you or don't know your name or account number they couldn't tell me why you were seeing it, but they mainly deal with this like people downloading movies using Kodi or Torrents. Or it could be going over your bandwidth limit. Or they could be detecting you are running servers on a consumer account.

    They did say that if you don't call you will start seeing the message more and more frequently, until the point that they can disable your account.

    They also said you can click on the link in the email they send as well.

    But again not knowing your account they couldn't tell me exactly why you are getting the message, but I was assured it had nothing to do with the website. :) (Phew!)

    Hope this helps.
     
    primestar31 likes this.
  20. rgk

    rgk Topic Starter SatelliteGuys Pro

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    The only time I see this message is when I visit Satellite Guys so I don't see how it could be any of the things you mention. I'm still waiting on the email. I'll give them a call today.
     

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