** Please understand that I love my DirecTV. Unless Comcast PAID ME monthly, I'd never switch back, so please don't jump down my throat claiming I am a D* basher. This is a serious post about an issue that needs addressing **
I was a victim of the H20 reboots in September. After reading here that others had the same issue, I consulted D* who admitted to the issue and gave me a $50 credited to cover the partial month of service I'd be "enjoying" while waiting for the magical October Software Update.
Well, this past Sunday (10/7/06), I noticed that ESPN2HD, Discovery HD, and HDNet were not in the guide. I chalked this up to a bandwidth thing for Sunday Ticket. No worries.
Monday night (around 8:30 pm est), I noticed the channels still were not in the guide, so I hit the handy reset button since I knew this would be the D* rep's first suggestion. "Searching for Satellite Signal" "Acquiring something or other".... 0%. I waited about 5 minutes.... 0% still!!!!
So, I called D*. They asked me to do a "Hard" reset by unplugging the satellite cable and the power cable. Got stuck at ZERO again. The rep kept denying that there have been any issues with this box until he took the time to actually read the notes in my file. Then he came clean and admitted the issue.
He finally threw in the towel and ordered me a new H20 (most likely a refurb) to be sent within 3 business days (pretty fast turnaround actually).
Funny thing is, after reminding him that he was no help whatsoever (he's the one who asked if I was satisfied with his service and if he solved my problems), I hung up with him and hit the reset button again on my way out of the room. Guess what... when I came back in the room, I had service again! I was still missing channels 72,76, and 79 though.
So, after wasting 45 minutes on the phone with the rep, who could not solve my problem, my problem solved itself (half way).
FYI, I have unplugged my OTA antenna cable since I was told that could be causing issues.
I was a victim of the H20 reboots in September. After reading here that others had the same issue, I consulted D* who admitted to the issue and gave me a $50 credited to cover the partial month of service I'd be "enjoying" while waiting for the magical October Software Update.
Well, this past Sunday (10/7/06), I noticed that ESPN2HD, Discovery HD, and HDNet were not in the guide. I chalked this up to a bandwidth thing for Sunday Ticket. No worries.
Monday night (around 8:30 pm est), I noticed the channels still were not in the guide, so I hit the handy reset button since I knew this would be the D* rep's first suggestion. "Searching for Satellite Signal" "Acquiring something or other".... 0%. I waited about 5 minutes.... 0% still!!!!
So, I called D*. They asked me to do a "Hard" reset by unplugging the satellite cable and the power cable. Got stuck at ZERO again. The rep kept denying that there have been any issues with this box until he took the time to actually read the notes in my file. Then he came clean and admitted the issue.
He finally threw in the towel and ordered me a new H20 (most likely a refurb) to be sent within 3 business days (pretty fast turnaround actually).
Funny thing is, after reminding him that he was no help whatsoever (he's the one who asked if I was satisfied with his service and if he solved my problems), I hung up with him and hit the reset button again on my way out of the room. Guess what... when I came back in the room, I had service again! I was still missing channels 72,76, and 79 though.
So, after wasting 45 minutes on the phone with the rep, who could not solve my problem, my problem solved itself (half way).
FYI, I have unplugged my OTA antenna cable since I was told that could be causing issues.