Both those channels are there and you should be able to get them with a 36'' dish. You could try manually entering the transponder and then scanning for them, that might do it.
Menu on the remote and then TP List within the Installation menu, in there press the green button on the remote to add a TP [the audio button], put in the specs, for freq 12115, symbol rate 22425 and polarity V, save and then use the blue button [Media button] on the remote to scan the TP you just added.
Could be you're a little off on alignment of the dish too, maybe. There's about 300 ITC stations on 97W Ku, about how many stations are you scanning in? When you scan make sure you're doing blind scan too, not pre-programmed TPs.