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charlesrshell

Lifetime Supporter

Last reply Mar 16, 2014 · posted in DISH Network Support Forum

Known Issue List

Can the DIRT folks provide a known issue list? Maybe make the list a sticky thread. I know the DIRT folks would probably be restricted on the status of issues, but at least we would know a particular issue we have is known and being worked on.

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rglore

Mar 15, 2014

Sales people working for cable and DTV would really love a Hopper system known issues list.

odbrv

Mar 15, 2014

Wow is that sad. Features and performance are important to Dish customers. So you are telling us that we cannot get features back or added. Most of the complaints here are about features such as the guide font size, what sorts are preferred, inability to add a singe local, etc. All these things were available to us and taken away without a clue as to why.

oldengineer

Mar 15, 2014

odbrv said:
Wow is that sad. Features and performance are important to Dish customers. So you are telling us that we cannot get features back or added. Most of the complaints here are about features such as the guide font size, what sorts are preferred, inability to add a singe local, etc. All these things were available to us and taken away without a clue as to why.

Absolutely, and in addition I also want the blue "S" back.

charlesrshell

Mar 15, 2014

oldengineer said:
Absolutely, and in addition I also want the blue "S" back.

ME too. Why in the world did they remove that little innocent blue S for the saved PTAT recording that meant so much to lots of us. No telling, it must of got in the way of something.

oldengineer

Mar 16, 2014

rglore said:
Sales people working for cable and DTV would really love a Hopper system known issues list.

I'm on a roll here today so I'm going to give my input on this. When I took freshman chemistry in 1962 the lecturer told us about a summer job he had as an undergrad. It was at an oil company doing competitor analysis of the other companies gasoline blends and additives. The point is that if Cable and DTV were well run companies and really cared about known issues with Dish equipment they wouldn't need access to the known issues list - They Would Already Have Their Own !!!!!

dwarren2

Mar 16, 2014

There is one bug that was in the 722 and Dish Anywhere I wish they would put back into the Hopper. When I had the 722, I could see and play back recordings from my ehd. We can't do that any more. I was told that that was a bug in the 722 and had been fixed in the Hopper. That was one fix I wish they didn't make.

Tron2012

Mar 16, 2014

charlesrshell said:
ME too. Why in the world did they remove that little innocent blue S for the saved PTAT recording that meant so much to lots of us. No telling, it must of got in the way of something.

That icon is still there in their eyes. Just that Dish chose to be inconsistent with their interface and you have to press the info button to see it.

While I do not work for Dish nor have any more insight into the company structure than most of us here, I personally believe that they have some good engineers and developers at their disposal (whether they work for Dish or Echostar) who simply have their direction from management and follow it. Maybe Charlie Ergan has too much of a stranglehold on management leeway in favor of trying to constantly push out all these wiz-bang features.

Dish lacks a solid UX (User Experience) manager who is responsible for every aspect of the way the products look, feel and interact with the customer. Now, truth be told, the Hoppers are pretty cool, do some neat things and are pretty reliable...for the most part. My issue always has been their belief that customers should accept their design mediocrity and things will get fixed when then get fixed. Like when they finally fixed the issue they had for months with HDMI CEC not working and people were having to try and pull out or cover up a certain pin on an HDMI cable to avoid some issues, only to break it again in an update a few weeks or so later and they still don't have it back to the way it used to be (Hopper power button-DVR/TV on, TV power button-DVR/TV off)! That code simply cannot be that complex to put back in the right way.

On the UX side, Dish could have just as easily made space for the New icon as well as the others (saved, Autohop, CC, etc...) in the top section of the screen so the customer can quickly see what they want/need to see. All it takes is someone to look from the user perspective and see how they can make the interface more consistent. There are a few of places where the interface works one way in one section and not the same way in others.

charlesrshell

Mar 16, 2014

Tron2012 said:
That icon is still there in their eyes. Just that Dish chose to be inconsistent with their interface and you have to press the info button to see it.

While I do not work for Dish nor have any more insight into the company structure than most of us here, I personally believe that they have some good engineers and developers at their disposal (whether they work for Dish or Echostar) who simply have their direction from management and follow it. Maybe Charlie Ergan has too much of a stranglehold on management leeway in favor of trying to constantly push out all these wiz-bang features.

Dish lacks a solid UX (User Experience) manager who is responsible for every aspect of the way the products look, feel and interact with the customer. Now, truth be told, the Hoppers are pretty cool, do some neat things and are pretty reliable...for the most part. My issue always has been their belief that customers should accept their design mediocrity and things will get fixed when then get fixed. Like when they finally fixed the issue they had for months with HDMI CEC not working and people were having to try and pull out or cover up a certain pin on an HDMI cable to avoid some issues, only to break it again in an update a few weeks or so later and they still don't have it back to the way it used to be (Hopper power button-DVR/TV on, TV power button-DVR/TV off)! That code simply cannot be that complex to put back in the right way.

On the UX side, Dish could have just as easily made space for the New icon as well as the others (saved, Autohop, CC, etc...) in the top section of the screen so the customer can quickly see what they want/need to see. All it takes is someone to look from the user perspective and see how they can make the interface more consistent. There are a few of places where the interface works one way in one section and not the same way in others.

Good post Tron2012. I concur, the Hopper is pretty cool. It is just sad the issues going on. There is something lagging someplace and I too think it is in management someplace. Us as customers report the issues and give good suggestions but no real feedback. I think it was a big step forward Scott working with Dish and getting the DIRT members to help us out. It is nice to deal with the DIRT folks who are knowledgeable and understand so things get done and we don't have to deal with CSR. If we could just get a little feedback on what's going on. Like why not implement our suggestions, why isn't an issue getting fixed, why neat things are eliminated, etc. Dish should let the DIRT folks tell us something. Is there a lack of funding, lack of parts, lack of knowledge, to hard to fix, tell us something. The DIRT members might have a good idea what the hell is going on but are strictly forbidden to say. I hope now that we have a five tuner capable setup to match Direct that Charlie slows down and put all his attention to fix things, bring back neat things that was eliminated, and implement some suggestions we have. This Hopper has the potential to really be awesome.

inazsully

Mar 16, 2014

After several months including a response from DIRT my Hopper continues to have a up to 12-15 second delay while switching from a regular cable channel to any of the National channels (CBS,ABC,FOX,ABC). I received an e-mail from DIRT advising me that the problem has been sent to engineering but as of yet no other responses.

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TWiT Tech Podcast Network

19 minutes ago · posted in TWiT Tech Podcast Network

Tech News Weekly 441

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/watch?v=JL5XFOpX4_A

Direct YouTube Link - Tech News Weekly 441
TWIT's Website
TWIT Live Feed

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TWiT Tech Podcast Network

19 minutes ago · posted in TWiT Tech Podcast Network

Home Theater Audio: JBL SCL-6 Speaker Custom Build! #shorts

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/shorts/CRhynF2RE20

Direct YouTube Link - Home Theater Audio: JBL SCL-6 Speaker Custom Build! #shorts
TWIT's Website
TWIT Live Feed

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teachtom

21 minutes ago · posted in DISH Network Support Forum

Problem when I switch from Bonus View channels back to regular Dish channels

Hello everyone, new guy here. I'm trying to solve problem I'm having with Dish bonus view channels. When I'm watching the bonus view channels then I switch back to regular dish channels, after few minutes the screen flips to black and after 30 seconds flips back to regular channels and continues to flip back and forth until I turn off TV. After I wait 30 minutes and turn back on , I can use regular channels again. So, its after I switch from bonus view channels to regular dish channels the problem starts. Been trying to fix this for a month, but no luck
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks

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dfergie

Staff member HERE TO HELP YOU!

Last reply 32 minutes ago · posted in What's Cooking?

What's For Lunch?

We have a Breakfast and Dinner thread so...

Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...

5389 Replies · 334594 views

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TRG

Monday at 3:34 PM

Pork shoulder, refried beans, cheddar and chopped green chile burrito with a pint of pale ale.

Its nice being able to have a pint with lunch during the week or whenever. I've been enjoying the retired life.

Reactions: Bobby and dfergie

dfergie

Monday at 4:27 PM

TRG said:
Pork shoulder, refried beans, cheddar and chopped green chile burrito with a pint of pale ale.

Its nice being able to have a pint with lunch during the week or whenever. I've been enjoying the retired life.

View attachment 191651

Congrats! I love retirement, no wake ups, no e-mails...
Leftovers for lunch, bacon wrapped salmon fillet from Saturday and a KFC thigh from Friday, Tea.

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TRG

Monday at 4:50 PM

dfergie said:
Congrats! I love retirement, no wake ups, no e-mails...
Leftovers for lunch, bacon wrapped salmon fillet from Saturday and a KFC thigh from Friday, Tea.

I've been retired since October. It was very strange at first. But I'm loving it now.

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TRG

Yesterday at 4:11 PM

Creamy flat chicken enchiladas with green chile, beans and rice.

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dfergie

47 minutes ago

Layered Spicy Dorito / chili cheese Frito pie casserole…real sugar Pepsi

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TRG

32 minutes ago

I had a very unusual but delicious 1/4lb hotdog with cream cheese, raspberry preserves and chopped Hatch green chile. It is an unlikely combination but it works.

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N5XZS

Last reply 43 minutes ago · posted in Over the Air Television By RabbitEars.Info

New low power station with CP has been granted. "Albuquerque "

New low power station has been granted by the FCC and the new call leter is K33OB-D on RF ch. 33.

Will run at 15 KW ERP, this one runs from the Westside same location as KWPL-LD a HC2 owned station.

It's going to be aimed at eastern part of Albuquerque, so it's tightly focused beam pattern.

This new station is owned by Digital Network and what kind of programmings is unkown at this time.

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N5XZS

Yesterday at 4:51 PM

Yeah, there are some diginets like Heartland, Retro, The Family Channel diginetworks that we already have here in this market and we don't need duplicates, but bring the new diginets on like the Rev'n, Karate Acton movies, different kind of music videos on the new station. :hatsoff2

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comfortably_numb

Yesterday at 4:54 PM

N5XZS said:
Yeah, there are some diginets like Heartland, Retro, The Family Channel diginetworks that we already have here in this market and we don't need duplicates, but bring the new diginets like Revn, Karate Acton movies, different kind of music videos on the new station.

I watch MovieSphere Gold channel a lot. Many recent movies on that digitnet

N5XZS

Yesterday at 4:59 PM

Yes that's a good channel MovieSphere, only thing is the missing CC on it.

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comfortably_numb

Today at 1:35 AM

According to the FCC listing, the tower is near I-40 and Juan Tabo:

FCCInfo Results

FCC Info is a Radio and Television Station Search Engine provided by Cavell, Mertz & Associates, Inc.

www.fccinfo.com

primestar31

43 minutes ago

comfortably_numb said:
According to the FCC listing, the tower is near I-40 and Juan Tabo:

FCCInfo Results

FCC Info is a Radio and Television Station Search Engine provided by Cavell, Mertz & Associates, Inc.

www.fccinfo.com

Many of these in my DMA are on cell towers, so don't always reach very far because the towers aren't very high.

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Linus Tech Tips

49 minutes ago · posted in Linus Tech Tips

I Found Free Money in the Tech House

Time for another AWESOME video from Linus Tech Tips!

View: https://www.youtube.com/watch?v=6FoAOhbeo5Y

Direct YouTube Link - I Found Free Money in the Tech House
Linus on Facebook
The LTT Store

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TWiT Tech Podcast Network

Today at 1:32 PM · posted in TWiT Tech Podcast Network

Hollywood Faces the AI Tipping Point with Robert Tercek

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/watch?v=MOgBoy9ScCY

Direct YouTube Link - Hollywood Faces the AI Tipping Point with Robert Tercek
TWIT's Website
TWIT Live Feed

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zippyfrog

Pub Member / Supporter Lifetime Supporter

Last reply Today at 1:28 PM · posted in DISH Network Support Forum

Price Increase on Owned Equipment?

Did anyone have a price increase today on their equipment? I own my VIP211k's, and they have been $5.00. My bill that I received last week shows the "add-ons" as being $5.00. However, I just logged into my Dish account, and my "add-ons" are now $10.00. Did the additional receivers go up by $5.00 recently?

As I mentioned, my last bill shows $5.00 and under the notes, nothing is mentioned about a price increase.

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zippyfrog

Today at 11:29 AM

However, when I make a change (tried to add the Columbian pack for $2 so I could generate my bill) and there is a new line - it says "Access for TV" - whereas previously that line item was not there. I hope they aren't charging $5.00 for the initial TV now...

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telstar_1

Today at 11:45 AM

Apparently it's not an "owned receiver" fee but rather an extension fee that's applied to 2nd and subsequent viewing. Maybe that played into their decision to force a box at every TV- garnering those fees

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zippyfrog

Today at 12:34 PM

telstar_1 said:
Apparently it's not an "owned receiver" fee but rather an extension fee that's applied to 2nd and subsequent viewing. Maybe that played into their decision to force a box at every TV- garnering those fees

Possibly. In theory, $9 of the base pack has a rental fee built in. But now is this $5 a chance to get a little more? I don't know for sure. According to chat, it is a glitch and will be resolved in a timely manner, but we shall see. Part of my thinks there is a going to be a new charge, whether it is now or this fall. Here in Illinois, the law requires we are given 30 days notice of any fee changes, but I have not been given anything.

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MikeD-C05

Today at 1:11 PM

These fees are why streaming has caught on so well across the country and DISH is losing subs each quarter. Soon won't be enough subs to be profitable.

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telstar_1

Today at 1:28 PM

Does cable charge box rent?

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Bruce

Supporting Founder Lifetime Supporter

Last reply Today at 1:16 PM · posted in DISH Network Support Forum

Dish Satellite now under 5 Million subscribers/Sling under 2 Million.

With the 1st Quarter Report just released, Dish lost another 180,000, now at 4.84 Million.

Sling now at 1.79 million subscribers, down approximately 190,000.

For comparison, YouTube TV now has about double the subscribers of Dish and Sling combined.

DISH & Sling TV Lost Over 366,000 TV Subscribers In Just 3 Months | Cord Cutters News

EchoStar Corporation, the owner of the DISH Network satellite television service and the Sling TV streaming platform, continued to experience steep declines in its pay-television customer base during the first three months of 2026. The company reported a net loss of approximately 366,000 pay-TV...

cordcuttersnews.com

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fmj77

May 11, 2026

I'm surprised Dish still has that many subscribers. I don't know a single person in my area that is still with them after getting either Starlink or fiber at their home. They all cancelled Dish and went with streaming. I used to get offers pretty regularly in the mail to come back to Dish, but no more. Haven't seen one in a couple of years now.

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Bruce

May 11, 2026

fmj77 said:
I'm surprised Dish still has that many subscribers. I don't know a single person in my area that is still with them after getting either Starlink or fiber at their home. They all cancelled Dish and went with streaming. I used to get offers pretty regularly in the mail to come back to Dish, but no more. Haven't seen one in a couple of years now.

Only about 3.6% of Households in the United States, still have Dish Network.

For comparison, YouTube TV has about 10%.

Reactions: fmj77, telstar_1 and charlesrshell

Yespage

May 18, 2026

$25 a month for 1 gig, for two years with Spectrum. I'd be darned that their router was MUCH better than AT&T's. I didn't realize that what I thought was something else was the bloody router. Those buffering issues stopped when I swapped... after AT&T refused to lower my bill, after 25 years of high speed internet service. They wanted $80 or so a month for 1 gig, with no drop to a lower speed.

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telstar_1

Jun 2, 2026

I despise that most of all. I'm going to talk to a remote?

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tsunami2311

Friday at 11:03 PM

Yespage said:
$25 a month for 1 gig, for two years with Spectrum. I'd be darned that their router was MUCH better than AT&T's. I didn't realize that what I thought was something else was the bloody router. Those buffering issues stopped when I swapped... after AT&T refused to lower my bill, after 25 years of high speed internet service. They wanted $80 or so a month for 1 gig, with no drop to a lower speed.

1gbit up and down here from att start out great was suppose to be $60 for life of service, with years time it went back up to $80 I complained about they gave us $49 for year which about to end, I Wonder what prices will be when it "up" I in no way like ATT fiber service there DNS that are hardcode and unchange able in the router are some WORSE DNS I ever used. you know how much of pain it is to change DNS setting on EVERY single wireless device...

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mwdxer1

Saturday at 3:08 AM

Bruce said:
Only about 3.6% of Households in the United States, still have Dish Network.

For comparison, YouTube TV has about 10%.

I dropped Dish a couple years back after having them for 25 years. The pricing got higher and after we got high speed internet, I watched it less and less. It got to the point all I watched was TCM for classic movies. Many of them are on You Tube now and a Premium subscription is $14 a month. A far cry of the $100 a month was paying with AT180, Supers, and locals. I get locals OTA anyway. I took down the dish several months ago and tossed it. I owned all my my equipment, so nothing to return. Do I miss a traditional cable type service? No way. If I want one I have all of the free live streaming with Roku, the Fire Stick, as well as Google TV. Right now as I type this, I am watching episodes of "The Midnight Special" from 1976 on You Tube, ad free. Dish was fine for many years. I do not regret buying the equipment and installing it myself (No installers in 1999). I enjoyed Dish for many years. My thoughts, Dish & Direct will be forced to merge in time, or they both will be gone. Even cable companies are getting out of TV. Some are only selling the internet and phone packages.

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tanman

Sunday at 12:01 PM

telstar_1 said:
I despise that most of all. I'm going to talk to a remote?

Hello Computer On Phone GIF - Hello Computer Hello On Phone - Discover & Share GIFs

Click to view the GIF

tenor.com

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nelson61

Monday at 8:20 PM

A lot of it flows back to the 4 big networks.
Cable and satellite are their money tree.

But, in reality, each market need 1 or perhaps 2 news feeds - not 4 or more

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MikeD-C05

Today at 1:16 PM

nelson61 said:
A lot of it flows back to the 4 big networks.
Cable and satellite are their money tree.

But, in reality, each market need 1 or perhaps 2 news feeds - not 4 or more

In my area we get 2 news feeds spread over 4 local stations.
ABC/NBC (TEGNA)
Same news cast simulcast over both channels.

CBS/Fox (Sinclair)
Same news casters at 5pm, 6pm, 10pm.
Fox shows an hour at 9pm but same news casters.

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lordodogg

Last reply Today at 12:54 PM · posted in DIRECTV General Forum

HR44 rebooted overnight?

Hello again, haven't posted here in a while.

This morning, around 6:30am, I woke up and found the front panel lights on my HR44 on (I leave it off all the time as it is co-located with one of my Geminis).

Immediately thinking that either a reboot or power outage occurred, I checked the software version, and found that it's still the same release that was sent out last month.

I then ruled out a power outage by checking the clocks on my appliances and seeing that they're still correct (they reset when there's an outage, somewhat similar to the "blinking 12" on VCRs).

I then confirmed a reboot by checking the Upcoming Recordings (fka To-Do List) and seeing that the number was much lower than before (it always resets after a reboot).

I am definitely guessing what happened (and it may very well be actually what happened) is that the "Reset Required" prompt may have come up sometime overnight, and it eventually timed out and rebooted automatically. IIRC that prompt comes up when new software "plugins" have to be installed.

Would like to hear your thoughts, especially since I probably haven't talked to some of you reading this in a while (was a former CE member, left almost a year ago).

Thank you all in advance!

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Tom Speer

May 20, 2026

My HR54 blue light is on this morning. I think you ae right about the plugins. They are tweaking things in the customer National release. What version does your HR44 Genie have now? I think you are probably on the same varsion as the CE group today.

lordodogg

May 20, 2026

I believe mine says 0x1D7F

Tom Speer

May 20, 2026

That is what I have.

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lordodogg

Today at 12:54 PM

Happened again today & have new software, 0x1d88

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