I called this morning and they told me the same thing -- billing system glitch, so I'll be seeing double credits on my August statement.
Irrational as it may be, I'm particularly annoyed I got charged for Showtime & Starz this month. I know it will work out with next month's bill, but I didn't want them in the first place, I couldn't opt-out of getting them when I ordered, and I can't cancel them until the end of the "free" period.
Same here regarding the Showtime/Starz free period. I asked them if I could just opt-out of getting it to begin with, and they said "no", but I could cancel it online when the time expires. We will see how hard they make that...
The same billing issue has shown up for me. I signed up two months ago, and got what I feel is a great deal, especially with all the free hardware I got out of it also.
But...two days ago, I get my bill, and most of my credits are missing. I call them up, and they say there is a problem with billing and they are aware of it. I tell the CSR that they should credit me for the interest they are going to earn on my extra $63 they took out of my bank acct. (Yes, I know it isn't actually that much money...). I was just trying to make a point to the CSR that if they did this "glitch" to a LOT of people, that extra money they sit on for 30 days could add up to big bucks for DIRECTV.
The CSR transferred me to the ACE group. The girl I was talking to was very nice, but you could tell she didn't want to hear any BS. She checks my acct, and here is the basic rundown of what she told me:
1 - Your billing date is the 17th.
2 - Your credit date is the 20th.
3 - Your money was taken on the 18th.
4 - Because your credit date is after your billing date, you won't see the credit until the next month.
-So...I ask her why my first bill was correct.
-She says that all first bills are correct.
-I ask her why did a couple of my credits come through fine on my 2nd bill, if my credit date is the 20th.
-She said the date for those were the 17th.
-I ask why my credit dates would be different, since everything was applied at the same time to begin with, including me filling out the online rebate forms two weeks before my install was done, so that all of my credits would show up starting on day 1.
-She says she doesn't know.
-I then ask her "If you say that my credits are given on the 20th, then why are they not showing up online, since today is the 20th?"
-Her response: "Oh....<long pause>....I will have to give this to the next level to look into. Your credits should be showing by now, but they don't. Something is wrong with your account, and someone higher up will have to look into it."
Yeah....you think?
So, I tell her to have someone contact me to let me know when to look at the online system to see my credits are applied, and she said she would have someone contact me. I will NOT hold my breath for that! They have NEVER called me back for anything when they said they would.
I also told her that if my billing date, and my credit date were truly on different dates, (don't know why in the world that would be, and basically, I don't believe her about that), then they need to get that fixed so that everything was in sync.
Anyone on the inside got any info about what is going on with this "billing issue"? I'm not stressing over it, but it just really sucks that I had to spend an hour on the phone to discuss an issue that the ACE CSR basically wanted to "lightly" argue with me about, and basically lie to me to hopefully get me off the phone, only to discover that what she told me contradicts herself, and that there actually is an issue with my acct, or that the "billing issue" is larger than she thought.
