Well final update on this thread.
I called again, got a different CSR, although she sounded the same with her crappy attitude, and explained what was going on, and has hard as it was I kept my attitude to the bare minimum (you have to know me).
Anyway after 15 minutes of arguing with her trying to tell her that 60ish signal levels are not ok on a day in which it is not raining. All she kept say was is it raining there? man, I was fuming at this point.
Anyway I finally asked for a supervisor and before I got her the CSR came back on apologizing to me because I think she realized she gave me bad information, anyway, I said are you really sorry??
After talking to the supervisor for a few minutes I got my service call, and they came out today, this guy was awesome, he walked in back and looked at the dish and did an about face back to the truck to get a new dish. He told me that the one I have is knows to have issues, so he is just going to give me a new one. Took him 15 minutes, new dish, new signal levels, as a matter of fact the signals on 99S were 0's across the board basically, not hey are even up in the 50's. Im not even sure I use those but they are up there now, the sat in question 103 c is now all the way up in the mid to upper 80's and not fluctuating. they are sitting at a steady level now..
Glad this is over with. He gave me his office number and said dont even call them anymore..Just call him.