C61K Help

[sswheeler]

About every other day when I turn the TV on, the C61k reverts to 480. Could someone explain why this is happening? My setup for this is as follows:

HR-54
CK61K
Denon AVR-S510BT
Samsung UN65JU6700FXZA - 65" Class (64.5" Diag.) - LED - Curved - 2160p - Smart - 4K Ultra HD TV

Everything goes through the Denon then to the TV.

Any help would be great.

Thanks you

 

[claw]

I would start by verifying that both the HDMI cable from the C61K to the AVR and the cable from the AVR to the TV are capable of handling 18Gbps.

I was able to cause a 480p condition by swapping good HDMI cables for not-quite-so-good cables. After changing back to the good cables, I had to use INFO Button...Audio/Video...Change Resolution & Format menu selection. Using the Next button to navigate through the 720 and 1080i resolution options until I got to the 1080i option I wanted. This resolved the stuck 480p.

 

[b52pooh]

Does the issue still occur if you connect the HDMI directly to the TV from the C61K?

 

[Zashel]

off topic, but i didnt see anything about the HDMI ports supporting hdmi2.0, you get true 4k from the denon?

 

[sswheeler]

Does the issue still occur if you connect the HDMI directly to the TV from the C61K?

Haven't tried that yet, but will.
Thank you

 

[sswheeler]

Th

I would start by verifying that both the HDMI cable from the C61K to the AVR and the cable from the AVR to the TV are capable of handling 18Gbps.

I was able to cause a 480p condition by swapping good HDMI cables for not-quite-so-good cables. After changing back to the good cables, I had to use INFO Button...Audio/Video...Change Resolution & Format menu selection. Using the Next button to navigate through the 720 and 1080i resolution options until I got to the 1080i option I wanted. This resolved the stuck 480p.

Thank you for the tip. I will look at my cables.

 

[sswheeler]

off topic, but i didnt see anything about the HDMI ports supporting hdmi2.0, you get true 4k from the denon?

From Denon site: https://usa.denon.com/us/product/hometheater/receivers/avrs510bt


The perfect combination of high performance and high value, the Denon AVR-S510BT delivers superb sonic fidelity along with a host of advanced features that includes compatibility with the latest HDMI 2.0 specification, along with the latest HDCP 2.2 specification that's required for 4K Ultra HD copy-protected content. The video section features 5 HDMI inputs, 3 of which feature 4K Ultra HD/60 Hz full frame rate and 4:4:4 Pure Color sub-sampling pass-through for the ultimate home theater experience.

 

[texasbrit]

a known bug with the C61K,

 

[I WANT MORE]

I believe we are all having this issue.
Not sure what takes so long for a fix.

 

[sswheeler]

Thank you

 

[I WANT MORE]

Hallelujah. As of the software download I received this morning this issue has been ameliorated.