Hello All, I was having a problem which required me to put in a service call to Cablevision. They dispatched a technician and he fixed the problem which was caused by the analog box. He then told me this box has been extinct for about two years. I wrote the cablevision service department asking for a refund of the monthly charges for the amount of time I was paying for basically nothing. The letter I received was nothing more than a placate the customer bunch of rhetoric. Such statements as we have no way of knowing whether or not you were informed or that you didn't want the features. Well, having worked in customer service and project management I sure as heck would go back and see the plan as to when everything in my area went digital. They sure as heck didn't randomly do their upgrades. Has anyone experiences this type of customer service or something that would be rated as poor? I am in the process of sending a response to Theresa Fabis of the Cablevision-shared services department and sending all the correspondence and a copy of the letter to James Bickham(president of cable and communications). I may wind up losing the war but I am going to recommend that the customer service department be audited to ensure good will is fostered to each and every customer. Thanks in advance for any and all replies.
JOEV - a Cablevision customer now looking into Direct TV.
JOEV - a Cablevision customer now looking into Direct TV.