DirectTV AM21

Discussion in 'DIRECTV Support Forum' started by joewa1976, Jul 29, 2018.

  1. joewa1976

    joewa1976 Topic Starter New Member

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    Hello everyone. I recently purchased the antiquated DirectTV AM21 to coincide with the HR44. I live in the Baltimore/Washington area so I can receive from both markets. Since the AM21 has skyrocketed in price (200 + dollars) I thought my best option would be to purchase a used one from EBAY. I am now starting to wonder if my quest for a bargain was a failure.

    The OTA guide is stuck with California channels. I have spent the past several weeks troubleshooting and attempting numerous reboots with this unit but to no avail. The reboot I performed (which I discovered on another forum) was unplug and then plug in the unit twice which didn't work. I have also restarted the HR44 and during the restart process unplugged and plugged in the USB for the AM21. This has caused me a ton of frustration because I would like to utilize the AM21 OTA since it is integrated with the HR44 guide.

    Does anyone out there have any suggestions? The manual that came with the unit is useless as it does not provide anything insightful pertaining to this issue. Is there a way of clearing the unit and doing a fresh reboot? Any help would be greatly appreciated. Thanks.
     
  2. raoul5788

    raoul5788 Studebaker driver
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    :welcome to Satelliteguys joewa1976!
    IIRC, entering a new zip code will erase the oldest one in the guide. Try doing that for both the Baltimore and Washington zip codes.
     
  3. joewa1976

    joewa1976 Topic Starter New Member

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    Thank you Raoul. I attempted the troubleshooting you suggested (numerous times) and it hasn't worked. So far I have used half the zip codes for Baltimore and DC without luck. For some strange reason it is still reverting back to the Los Angeles listing for television.


     
  4. Jimbo

    Jimbo SatelliteGuys Master
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    You did the Reset Settings tab I'm guessing.
     
  5. joewa1976

    joewa1976 Topic Starter New Member

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    Yes sir and still no luck. I am dumbfounded as to what is going on and why all these troubleshooting methods aren't working.

     
  6. whitewolf8214

    whitewolf8214 SatelliteGuys Master
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    :welcome to Satelliteguys joewa1976
     
  7. Claude Greiner

    Claude Greiner SatelliteGuys Master
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    What if you call Directv tech support and see if they will do an advance exchange RMA.
     
  8. joewa1976

    joewa1976 Topic Starter New Member

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    Can you elaborate further as to what that means and entails?

     
  9. mdram

    mdram SatelliteGuys Pro

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    will they even exchange an am21?

    i thought they were no longer supporting them.
     
  10. slice1900

    slice1900 SatelliteGuys Pro

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    I thought Directv ran out of them at least a year ago. For a while they were shipping AM22s, which is the same model different name, but once those were gone that's it. The customer owns them so Directv doesn't get any back when people leave, so if you want a replacement you'll need to go to eBay or something.
     
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  11. Claude Greiner

    Claude Greiner SatelliteGuys Master
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    It’s worth a try.

    I used to call Dish and tell them my 8VSB HDTV adaptor for the model 5000 was bad.

    They would advance exchange me a replacement and I would turn around and sell it for $400 on eBay.

    Then I would pay Dish $50 for an unreturned replacement.

    Got away with that Atleast a dozen times

    Ha ha ha
     
  12. raoul5788

    raoul5788 Studebaker driver
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    So you are admitting in an open forum that you have committed fraud?
     
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  13. JSheridan

    JSheridan Full Time Resident
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    :popcorn
     
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  14. schneid

    schneid SatelliteGuys Pro
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    Gotta love the New America! Whatever goes. :helpsign
     
  15. Claude Greiner

    Claude Greiner SatelliteGuys Master
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    Pretty much.

    What is Dish going to do, Terminate my contract again.

    Besides they owe me money.
     
  16. raoul5788

    raoul5788 Studebaker driver
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    Ever heard of loss prevention?
     
  17. Claude Greiner

    Claude Greiner SatelliteGuys Master
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    I’m sure they are trolling these forums.

    Besides, I paid for the un-returned items.

    I can’t help it if Dish charged me $50 for an unreturned item and the eBay price was $400
     
  18. edisonprime

    edisonprime SatelliteGuys Pro
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    What you did I’m pretty sure is illegal. I am “moved”, but if “moving” ever becomes illegal (unlikely) I wouldn’t do it anymore.


    Sent from my iPhone using the SatelliteGuys app!
     
  19. raoul5788

    raoul5788 Studebaker driver
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    Moving isn't illegal, it's against the terms of service in your contract. What Claude has admitted to probably is illegal as in fraud.
     
  20. edisonprime

    edisonprime SatelliteGuys Pro
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    You didn’t read what I said. I said IF IT BECAME illegal. I didn’t say it was. I simply was pointing out a what-if situation. Pay attention to the word “if” next time.


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