DirecTV offers to customers who complain about dropped Viacom channels

[jca]

Can anyone share an experiences they have had when they call DirecTV to complain about the loss of Viacom channels from their lineup? Have the CSRs offered any discounts/offers to customers? I assume these offers would change over time the longer this dispute is drawn out.

It's already been mentioned that DirecTV is turning on Encore channels until July 31st:

https://twitter.com/DIRECTV/status/223065059243470848

All 8 ?#Encore? Chs including ?#EncoreFamily? will be available to ALL customers through July 31st Ch: 535-542 ?#DIRECTVhasmyback

I believe someone mentioned in the previous Viacom thread they got a monthly discount when they called. Anyone have any other info?

 

[mdram]

just for giggles i called to see what my cancellation fee would be

30 minutes on hold. directv is getting salmmed with calls

i did not ask for anything but was offered $5 off for 1 month
i did ask her not to put it on

i hat losing channels, dont really care about these in particular, just the principle

when the rep stated they are trying to keep our price down, i said i appreiciate that, and asked if they couldnt come to an agreement would out price reflect that. as we are talking 18channels, not just 1

 

[Lkr]

I'm happy about getting encore for a bit, but it is disappointing that only one is HD

Sent from my iPhone

 

[cave1376]

It's nice of D* offering everyone these channels, but what do the people who sub to these channels get?

 

[goober22]

I have platinum so I already get Encore. I sent them an email, we'll see. I told them I don't want a PPV coupon (NEVER used PPV in 4+ years nor game lounge either - the things they want to give!). Just give me a $10-20 credit, that'll work.

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[Aurora]

Wow they must like me, I got $10 off per month for 12 months, starz for free for 6 months, and NFL Sunday Ticket for $99. So I come out $20 ahead after a year... All I did was say i'd like to cancel due to the Viacom dispute.. I was not expecting to get all that thrown at me.

 

[dtro77]

I'm going to call them about my refer a friend credit I didn't get yet, then I'm going to hit them with the dropped channels issue!

 

[Mr Tony]

might do it later to see what they would offer

 

[rapidturtle]

Just signed up with D*. I hope they resolve this issue. This is the reason I am leaving Dish, and now D* pulls this.
I do have more faith the D* will get these channels back, than Dish putting AMC back on anytime soon.

 

[Stargazer]

If they are offering that much then they must plan on it being off for a while.

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[dtro77]

$5 off for 3 months
$5 off Starz 6 months
$5 off Sports Pack 6 months.

Only asked about it, never said I wanted anything! Very well done Directv!

 

[whitewolf8214]

$5 off for 3 months
$5 off Starz 6 months
$5 off Sports Pack 6 months.

Only asked about it, never said I wanted anything! Very well done Directv!

Congrats!!

 

[dtro77]

Congrats!!

Thanks, honestly I think the refer a friend issue is why I got what I got. I think she just felt bad! LOL!

 

[cypherstream]

I'm on hold now. Isn't it strange the prerecorded voice is EXACTLY the same as Comcast? Same voice actor, two competing companies!

 

[satjay]

If they are offering that much then they must plan on it being off for a while.

I was thinking the same. Will be intresting to see if they will be off for a while

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[cypherstream]

I got $25 off of Premier for 6 months.

 

[Holysmoke]

NFL SUNDAY TICKET 2012 - Gen Reten CRG ($199.00) ($26.21)

 

[plumfam4]

I got 1/2 half off hbo and cinemax for 6 months 10 off for 12 months on my package

 

[whitewolf8214]

Thanks, honestly I think the refer a friend issue is why I got what I got. I think she just felt bad! LOL!

yw

 

[Mr Tony]

I didnt get s**t.......except a turnip who told me I was out of contract when I knew I wasn't

Are you guys going through retention?

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