If you can believe it, the site is way better than it used to be and beats any of the cable or satellite providers I have looked at / used.
We are moving soon and was looking at where we are most likely moving to (near where the daughter and son-in-law are

), the system choked on the zip there a few times. The zip I was using has 2 counties as an option, so when I picked either, it went into a fatal spin-out, and never recovered. The way I got around it was to pick a zip close to it that was all within one county and it worked. I emailed D* about it, but they may have uncovered more issues with the code and it is taking longer to fix it than I think it should. (I was wanting to see what RSN(s) I will be getting when we move, a pretty simple thing, I had thought.)
Send an email to D* and tell them of your problem so maybe they will commit more
resources into getting the situation resolved.
BTW, I may not be particularly a cheerleader of the CSRs at D*, but the programming and offerings are the best I could find.