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So his argument that the platinum package is only available to Conus customers is not valid.
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Actually, it is very much valid. Non-CONUS customers (which include Alaska and Hawaii customers as well) are not supposed to get DISH Platinum per everything I have in writing. Since that package's inception, agents were trained that DISH Platinum (under any former name as well as current) was not to be added to any non-CONUS accounts. Follow-up trainings during 02/01 changes, as well as any previous changes, confirmed that this had not changed. <br />
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Alaska and Hawaii programming 'cards' are available on our website still, and neither of them show all premiums available in HD (even when CONUS customers get them), nor do they show DISH Platinum. The PR 'card' was available [on our website] until the recent addition of [officially supported] new programming to the area. It was then removed to be updated and reflect the new channels available. No ETA on its return but I have been pushing for an expedited return. DISH Platinum (under any name) was never on it either, and neither were the names of the channels currently being discussed. <br />
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There <i>may</i> have been something regarding the HD Add-on package, which was a promotional item. Notification was sent prior to the package being removed. It said something along the lines of 'When you signed up for service, we gave you this programming package as a free preview for joining the DISH Network family. It was intended to last between 1-3 months. We extended this offer far longer than we had originally planned.' You may have even heard that on phone calls if you called after it was removed.<br />
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Those programming cards also directly figure into:
<blockquote data-attributes="" data-quote="Tampa8" data-source="post: 2501773"
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1. Dish needs to set up a programming package for PR that is based on the satellites Dish is officially supporting. This alone might end all the problems. Then you would know what channels you are going to get before you even get Dish.
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If you look at the Alaska and Hawaii cards, you will notice substantial missing HD premiums, which would be similar to what the PR card looked like. To be entirely on point here, I provided the link:<br />
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<a href="http://www.dishnetwork.com/customerService/programmingGuides/default.aspx?WT.mc_id=dish.com/lineup&utm_source=vanity&utm_medium=direct&utm_campaign=dish.com/lineup" target="_blank" class="link link--external link--favicon link--favicon--before" style="background-image:url('https://www.google.com/s2/favicons?domain=www.dishnetwork.com');" rel="nofollow ugc noopener">TV Channel Lineup - Satellite Channels on DISH Network</a><br />
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*******EDIT********</b></u> Found it! <a href="http://www.dishisla.com/images/stories/21451_line-upcard%20r0105-1.pdf" target="_blank" class="link link--external link--favicon link--favicon--before" style="background-image:url('https://www.google.com/s2/favicons?domain=www.dishisla.com');" rel="nofollow ugc noopener">http://www.dishisla.com/images/stories/21451_line-upcard%20r0105-1.pdf</a> <br />
Left the original link to so that thread viewers can compare CONUS versus non-CONUS channel availability. The purpose is not to prove any point other then the channels you are missing were not advertised as available in the area at the price point given, or at any price point for that matter. My hope is still that more channels will be offered in the future, and hopefully all of them at that.<br />
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While it is valid to be disappointed (and express that disappointment), claims of 'wrong doing' are unfounded when it comes to what was advertised and what was provided.<br />
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<blockquote data-attributes="" data-quote="Tampa8" data-source="post: 2501773"
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2. Installers and second party sellers can't be allowed to give you an additional satellite that is not part of the PR package, nor can you do it yourself and expect to get programing off a satellite that is not in your PR package.
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In PR/VI, 118.7 was meant to be used for international programming. It is <i>possible</i> that 61.5 would have been used for the same thing, however I cannot find any resource saying that orbital was ever to be installed in PR/VI. Reviewing the lineup card, the channels missing were not advertised as available by any means, regardless of configuration.</div>