Dish is AGAIN saying my purchased reciever is leased!! (1 Viewer)

Paradox-SJ

Thread Starter
SatelliteGuys Pro
Nov 20, 2003
1,636
2
San Jose, California
Check your accounts as Dish is again saying that my purchased receivers is leased.

This happened the last time they upgraded their online portal and they issue is back.

NOT VERY HAPPY
 

Slamminc11

Pub Member / Supporter
Jan 28, 2005
4,174
236
my receiver is leased, along with probably 97+% of Dish subs. so why should we check our accounts?
 

Bobby

Publican
Supporting Founder
Lifetime Supporter
Sep 7, 2003
61,084
14,019
Rohnert Park, CA
Actually my owned 211K shows leased and when I activated it I made sure that I had the CSR note that fact on my file. I'm not too worried, I have the purchase receipt.
 

riffjim4069

SatelliteGuys Master
Supporting Founder
Apr 7, 2004
35,132
218
SatelliteGuystonfieldville, U.S.A.
Check your accounts as Dish is again saying that my purchased receivers is leased.

This happened the last time they upgraded their online portal and they issue is back.

NOT VERY HAPPY

It kept happening with either one, two or all three of my 622s from 2005-2008. Each time I had to go through the CEO email route to resolve the situation. Although my account was "noted" the system kept changing ownership and nobody ever read the notes. Go figure!
 

Pepper

DVR Addict~Mad Scientist
Supporting Founder
Mar 16, 2004
8,186
1,052
Satsuma, AL
Thanks for the heads up. I just checked and my owned 622 is showing as leased. I'm going to send MattG a PM.
 

SKrueger

Supporting Founder
Supporting Founder
Nov 18, 2004
511
10
Los Angeles, CA
I guess I should be really happy then as one of my leased 622's is showing as owned.
 

boba

SatelliteGuys Master
Dec 12, 2003
11,351
1,033
Dorchester, TX.
My 625 has bounced berween leased and owned, executive office has corrected many times. The last time it was changed to owned I deactivated it no one has requested a return of the leased receiverbut I don't dare to activate it. I guess that puts me between a rock and the hardplace.
 

AJF

SatelliteGuys Pro
Oct 5, 2003
466
2
my receiver is leased, along with probably 97+% of Dish subs. so why should we check our accounts?

If you'd actually read the title of the thread, you'd know it wasn't directed at people that lease.

It kept happening with either one, two or all three of my 622s from 2005-2008. Each time I had to go through the CEO email route to resolve the situation. Although my account was "noted" the system kept changing ownership and nobody ever read the notes. Go figure!

Same thing happened with my 622 for years 9tons of notes on my account to about it) until I finally sold it, and I was sure I'd get a call from the guy that bought it saying they wouldn't allow him to activate it. Thankfully, that didn't happen.
 

wlockridge

New Member
Sep 13, 2011
1
0
North Benton, Ohio
I think it one of those deals where it's "leased" when it's functioning properly and "owned" when it's broken and needs repair. It's been my experience with the various cable and satellite companies over the years that they can always figure out a way to bill you when it's broken. Generally if it's leased equipment they are on the hook for the repair bill but if you own it, you get the bill. I love Dish network but they're a business like any other
 

MattG@DISH

SatelliteGuys Pro
Dec 30, 2010
3,871
230
Denver, Colorado
If anyone has a problem with a purchased receiver showing as leased, please send me a PM with your account info

In addition to this, for those that PM me with the leased/purchased receiver problem, please also include the receiver number in question. In order to get the status changed, I will also need some sort of proof of purchase. The proof can be emailed to me at matthew.gonzales@dishnetwork.com If you do not have proof, please still send me a message, and I will do everything that I can.
 

Bobby

Publican
Supporting Founder
Lifetime Supporter
Sep 7, 2003
61,084
14,019
Rohnert Park, CA
I think it one of those deals where it's "leased" when it's functioning properly and "owned" when it's broken and needs repair. It's been my experience with the various cable and satellite companies over the years that they can always figure out a way to bill you when it's broken. Generally if it's leased equipment they are on the hook for the repair bill but if you own it, you get the bill. I love Dish network but they're a business like any other

Umm.. not even a tongue in cheek here? Dish will replace your broken receiver, even if you own it, for the price of shipping it. $15, big deal! You might want to get the real facts before you pass the BS....
 

Bobby

Publican
Supporting Founder
Lifetime Supporter
Sep 7, 2003
61,084
14,019
Rohnert Park, CA
In addition to this, for those that PM me with the leased/purchased receiver problem, please also include the receiver number in question. In order to get the status changed, I will also need some sort of proof of purchase. The proof can be emailed to me at matthew.gonzales@dishnetwork.com If you do not have proof, please still send me a message, and I will do everything that I can.

Matt got me fixed up, I'm back to owned. Thanks Matt!
 

GaryPen

Rich or poor, it's good to have money.
Supporting Founder
my receiver is leased, along with probably 97+% of Dish subs. so why should we check our accounts?
See below.

Actually my owned 211K shows leased ....

It kept happening with either one, two or all three of my 622s from 2005-2008....

Thanks for the heads up. I just checked and my owned 622 is showing as leased...

My 625 has bounced berween leased and owned...

Same thing happened with my 622 for years...
 

RaymondG@Dish Network

SatelliteGuys Pro
Jul 19, 2011
366
0
FYI - They charge $69 for an out-of-warranty owned DVR.

DISH Network will replace purchased equipment that is not working that are out of warranty. These receivers have a fee, plus the cost of shipping. If you have the $6 per month Protection Plan the exchange and shipping are free.
 

ralfyguy

SatelliteGuys Pro
Pub Member / Supporter
Sep 17, 2005
3,207
410
McAlester, Oklahoma
I leased a 622 years ago and a few years later I purchased a 722 from DishDepot.com. I run both receivers still. The receipt from DishDepot has vanished at some time ago when we cleaned out the house.
Nevertheless Dish Network should have a record that my 722 never shipped as a lease, and not just claim ownership without proof either.
 

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