Dish Network must hate returning Customers

[Bruce]

My contract with DirecTV is up so it is that time where I can compare all the different services available to me (Comcast, Dish, stay with D*).

Called up E*, said to the CSR my contract is up with D* and to see what they could offer me ( not expecting anything special, just the new subscriber deals) but they said that if I want to come to back to Dish I would have to pay full price since I was a previous customer, now I have not been a sub of E* for 7 years, left in 2003, left after 6 years with no balance, did not leave early from a contract, owned all my equipment so nothing to return, etc.

Thought that maybe I had a flaky CSR so I called again, same answer from a different CSR.

Now I am deciding between Comcast and staying with D* since E* does not want my business.

Strange way to run a business and turn away a sub that wanted the everything pack with HD, someone who knows when he signs up that he has to stay for at least 2 years and not b!tch about it, someone who was willing to pay for there extra box fess, etc.

 

[Bob Haller]

It must be a business decision

Note I used smiley

In my opinion E lacks direction, other than maximizing profits....

 

[Ira Lacher]

Am in same position, having left E* for D* in September 2007. But I have been in touch with E* lately and they say I am eligible for new-customer promotions.

 

[KAB]

Unfortunately, it's time to play CSR roulette.

 

[Bruce]

Unfortunately, it's time to play CSR roulette.

Did it twice, I gave up after that.

 

[chuckster_dude]

Now I am deciding between Comcast and staying with D* since E* does not want my business.

No.......DISH wants your business, just not at the price you are looking for.

Seriously, after 7 years, they should count you as a new customer again. I think the statute of limitations should apply in your case.

 

[yaz96]

Did it twice, I gave up after that.

Unfortunately, there are more than two numbers on a roulette wheel.

 

[kstuart]

It costs either Dish or DirecTV about $600 per new customer to give them those new customer promtions. It takes them 24 months to break even, hence the 24 month commitments.

So if they give you $600 in free stuff, you stay with Dish just long enough to break even, then you go to DirecTV and they give you $600 in free stuff, you stay with them just long enough to break even, then you use a promotion to get digital cable for a couple of years, and you go back to Dish....

... they realize that no one is going to ever make any money having you as a customer.

That is why they do not give you a New Customer promotion again and again and again.

 

[rajmarie]

It costs either Dish or DirecTV about $600 per new customer to give them those new customer promtions. It takes them 24 months to break even, hence the 24 month commitments.

So if they give you $600 in free stuff, you stay with Dish just long enough to break even, then you go to DirecTV and they give you $600 in free stuff, you stay with them just long enough to break even, then you use a promotion to get digital cable for a couple of years, and you go back to Dish....

... they realize that no one is going to ever make any money having you as a customer.

That is why they do not give you a New Customer promotion again and again and again.

Whats wrong in that logic. I mean he did sign 2 yrs contract...& stayed with them 2 yrs. Its not that he stayed free. He paid his invoices...plus also payed the rate increase (which dish is doing basically twice this year)....so IMO...the operators not only break even...they get more from him in those 2 yrs (thats why they make u sign 2 yrs...).
Once 2 yrs is finish...& the operator dont want to give him some deals like as u said...$600 worth of deals for a new customer so...he did what most/all do...look for better deal...& move on.
To OP...as said earlier...try calling some other day...plus try online chat. Maybe u will get better deal...or atleast a deal which will cost u less money.

 

[stardust3]

My contract with DirecTV is up so it is that time where I can compare all the different services available to me (Comcast, Dish, stay with D*).

Called up E*, said to the CSR my contract is up with D* and to see what they could offer me ( not expecting anything special, just the new subscriber deals) but they said that if I want to come to back to Dish I would have to pay full price since I was a previous customer, now I have not been a sub of E* for 7 years, left in 2003, left after 6 years with no balance, did not leave early from a contract, owned all my equipment so nothing to return, etc.

Thought that maybe I had a flaky CSR so I called again, same answer from a different CSR.

Now I am deciding between Comcast and staying with D* since E* does not want my business.

Strange way to run a business and turn away a sub that wanted the everything pack with HD, someone who knows when he signs up that he has to stay for at least 2 years and not b!tch about it, someone who was willing to pay for there extra box fess, etc.

What a crock of ............ If you really want their service try signing up in your spouses name, significant other, family member, etc & the next time don't call dish, try 1 of their sales partners. Just do a google search. Good luck:up

 

[kstuart]

No, they are lucky to break even in 2 years - that would require $25 per month profit from that customer.

Remember that they have to pay ESPN and so on for the channels watched, several hundred million to launch a satellite, thousands of employees to run everything...

People who have stayed with Dish for 10 years whine about not getting the same deals as new customers, and that is justified - because Dish has made money from their business.

But people who took the free stuff and then ran away do not deserve more free stuff.

However for a Satellite Guys member, here is a suggestion - click on dishstore.net above and contact them personally and ask them to get you a deal.

 

[d777jj]

It costs either Dish or DirecTV about $600 per new customer to give them those new customer promtions. It takes them 24 months to break even, hence the 24 month commitments.

So if they give you $600 in free stuff, you stay with Dish just long enough to break even, then you go to DirecTV and they give you $600 in free stuff, you stay with them just long enough to break even, then you use a promotion to get digital cable for a couple of years, and you go back to Dish....

... they realize that no one is going to ever make any money having you as a customer.

That is why they do not give you a New Customer promotion again and again and again.

He was with them 6 years before, not like what you're implying, 24 months.
6 years is plenty of time to make a profit off a customer.

 

[kstuart]

He was with them 6 years before, not like what you're implying, 24 months.
6 years is plenty of time to make a profit off a customer.

That is why I told him to contact dishstore.net in regards to his personal situation.

I am just pointing out why a business does not want to give $600 of free promotional hardware to customers who change their provider every few years.

Note that he did say that finishing the two years at DirecTV makes him immediately think of going to another provider for more deals. This is the sort of customer they do not want.

 

[TheKrell]

But people who took the free stuff and then ran away do not deserve more free stuff.

But but... The OP said he paid for all his own equipment when at Dish for 7 years. Seems to me he's a pretty good bet this time around, even if he does get some leased receivers.

 

[Paradox-SJ]

There must be SOME OTHER REASON why they have done this...send a let to CEO and see what they say.

 

[bforce]

No way you should get this response, certainly after you've been gone for seven years if you were that good of a customer.
If the records show you have been in good standing (no outstanding money, no disconnections, etc.) with Dish you should be treated as a new customer. In fact, when I was in inbound sales and if someone left Dish they would be treated as a new customer after 6 months assuming that they left in good standing, if I remember correctly. I think lot of things have changed since then though if you've been gone for that long and left in good standing no matter what they've changed you should have no issue with being treated as a new customer.

Try a Dish Sales rep in the USA (you can be transferred) or like kstuart said, go to dishstore.net.

 

[d777jj]

That is why I told him to contact dishstore.net in regards to his personal situation.

I am just pointing out why a business does not want to give $600 of free promotional hardware to customers who change their provider every few years.

Note that he did say that finishing the two years at DirecTV makes him immediately think of going to another provider for more deals. This is the sort of customer they do not want.

You edited the dishstore.net after the fact.
Great idea, but not in the original post.
Also why imply something that doesn't apply to his situation, so why comment?
Your own statement says he paid Dish's $600 investment (over 6 years) off 3 times over.
I have had nothing but success when dealing with Dish.
They seem to give me a few bucks here and there, so personally I think he just had a few reps. that blew a chance to get a good customer back.

 

[yaz96]

No way you should get this response, certainly after you've been gone for seven years if you were that good of a customer.
If the records show you have been in good standing (no outstanding money, no disconnections, etc.) with Dish you should be treated as a new customer. In fact, when I was in inbound sales and if someone left Dish they would be treated as a new customer after 6 months assuming that they left in good standing, if I remember correctly. I think lot of things have changed since then though if you've been gone for that long and left in good standing no matter what they've changed you should have no issue with being treated as a new customer.

Try a Dish Sales rep in the USA (you can be transferred) or like kstuart said, go to dishstore.net.

Everything seems to be black and white with DIsh right now, especially with costs, no exceptions.....so maybe the CSR's are doing what they are told.

 

[radtech]

There has to be something else going on there. As a former customer in good standing who has not had service in the last 90 days, you would qualify for the full DHA 24 promotion, the same as a new customer. That would include new equipment, free installation and activation, $15 per month off for the first 12 months, free service plan for 6 months and free HBO and Showtime for 3 months. See the terms of the DHA 24 below:

Quote:
Subscriber Eligibility: Services and equipment must be ordered, installed and activated between and including February 1, 2010
and May 31, 2010. Only 1 participant per household. This offer may not be combined with any other offer. This offer is limited
to: (A) new, first-time residential DISH subscribers; and (B) former DISH subscribers who (1) previously maintained an active
DISH account in good standing for at least 6 consecutive months; (2) voluntarily disconnected all prior DISH accounts; (3) paid
all balances owing under their prior DISH account(s) in full; and (4) have not received any DISH service during the 3-month
period prior to activation under this promotion (“Former DISH Subscribers”). No new, first-time residential DISH subscriber or
Former DISH Subscriber shall be eligible for this promotion unless such subscriber: (a) resides in the continental United States,
Hawaii or certain areas in Alaska; (b) provides DISH with a social security number and a valid major credit card or debit/check
card number, each issued to the customer who signs this Agreement; and (c) receives credit approval. If you reside in Alaska, you
represent that you have confirmed that your residence is eligible for this promotion. DISH will determine eligibility and may deny
eligibility for any reason.

Ed

 

[mike123abc]

Call up Dishstore.net (sponsor above) and they will know the best deal you can get.