I've been having a reoccurring problem over the past several months that the 4 technicians Directv sent out can't seem to fix. When I switch to an HD channel, sometimes it will go out with a searching for signal (771). My other tv, which has standard def, gets the SD channel no problem. When the signal goes out, I noticed my 103b's are all at zero. After a few minutes (usually 1-5 minutes) the signal will come back for 1-5 minutes before going out again. This will happen 2-5 times before the channel comes back on and stays on, usually resulting in me missing the first 15-30 minutes of a program. It happens on only the HD channels, it's happened on Discovery, USA, ABC, YES, etc. The results of the techs visiting me have been replacing my receiver with an H21-100, replacing the gray b-band filter with a black one, replacing 20% of cable due to cracking.
Here's how the cable runs:
5lnb dish (1 arm coming off the dish)
into Panamax m5300-ex
into Black b-band filter
into H21-100 receiver.
My signals are:
101
1-8 0 95 97 95 100 96 100
9-16 96 97 96 100 96 100 96
17-24 96 100 95 95 96 99 96 100
15-32 97 100 96 53 97 100 96 100
110
1-8 na na na na na na na 96
9-16 na 91 na 95 na na na na
17-24 all na
25-32 all na
119
1-8 all na
9-16 all na
17-24 na na na na na 79 88 95
25-32 97 100 100 99 98 99 0 100
99a
1-8 93 87 86 87 93 87 88 88
9-16 94 89 89 89 95 93 na na
17-24 all na
25-32 all na
99b
1-8 100 37 100 29 94 82 na na
9-16 all na
17-24 all na
25-32 all na
103a
1-8 0 0 0 0 0 0 na na
9-16 na na na na na na 92 86
17-24 82 87 89 92 37 0 91 91
25-32 all na
103b
1-8 78 65 74 65 77 68 74 67
9-16 78 69 76 69 79 73 na na
17-24 79 na na na na 75 na na
25-32 all na
I'm just outside the NY area in NJ - 07029
I'm supposed to be getting a call from a case manager in the morning and the tech on the phone tonight said it sounds like my dish needs to be replaced, possibly a bad lnb. The tech that was here Saturday said it could be that the cable is running into my Panamax (which he had no idea what it was or for) and I should bypass it. I still have the problem when I tried bypassing it and the cable is currently hooked back into the Panamax. One tech did realign the dish after a storm in June but I noticed he only checked the signal for 101 when he came back in. I asked about 103b and he said that if it's ok for 101 then the rest are fine. I knew he was wrong, and lazy since he didn't want to get a ladder for the 1 story roof the dish is on.
Any help will be greatly appreciated as this problem has been going on for about 4 months now. Any ideas to suggest to the case manager or supervising tech Directv said they will send out after I speak with the case manager? Anything I can do myself to try and fix the problem?
Thanks in advance.
Here's how the cable runs:
5lnb dish (1 arm coming off the dish)
into Panamax m5300-ex
into Black b-band filter
into H21-100 receiver.
My signals are:
101
1-8 0 95 97 95 100 96 100
9-16 96 97 96 100 96 100 96
17-24 96 100 95 95 96 99 96 100
15-32 97 100 96 53 97 100 96 100
110
1-8 na na na na na na na 96
9-16 na 91 na 95 na na na na
17-24 all na
25-32 all na
119
1-8 all na
9-16 all na
17-24 na na na na na 79 88 95
25-32 97 100 100 99 98 99 0 100
99a
1-8 93 87 86 87 93 87 88 88
9-16 94 89 89 89 95 93 na na
17-24 all na
25-32 all na
99b
1-8 100 37 100 29 94 82 na na
9-16 all na
17-24 all na
25-32 all na
103a
1-8 0 0 0 0 0 0 na na
9-16 na na na na na na 92 86
17-24 82 87 89 92 37 0 91 91
25-32 all na
103b
1-8 78 65 74 65 77 68 74 67
9-16 78 69 76 69 79 73 na na
17-24 79 na na na na 75 na na
25-32 all na
I'm just outside the NY area in NJ - 07029
I'm supposed to be getting a call from a case manager in the morning and the tech on the phone tonight said it sounds like my dish needs to be replaced, possibly a bad lnb. The tech that was here Saturday said it could be that the cable is running into my Panamax (which he had no idea what it was or for) and I should bypass it. I still have the problem when I tried bypassing it and the cable is currently hooked back into the Panamax. One tech did realign the dish after a storm in June but I noticed he only checked the signal for 101 when he came back in. I asked about 103b and he said that if it's ok for 101 then the rest are fine. I knew he was wrong, and lazy since he didn't want to get a ladder for the 1 story roof the dish is on.
Any help will be greatly appreciated as this problem has been going on for about 4 months now. Any ideas to suggest to the case manager or supervising tech Directv said they will send out after I speak with the case manager? Anything I can do myself to try and fix the problem?
Thanks in advance.