Exasperated Over Customer Service

[dishcomm]

For the life of me,I can't understand how CSR support can be so overwhelmingly incompetent,and Dirt so competent.It just boggles the mind.

Location location location...As in domestic and off shore.
Those overseas call centers are horrible.

 

[Teehar]

Location location location...As in domestic and off shore.
Those overseas call centers are horrible.

You said that right.I try my best to avoid them.

 

[Claude Greiner]

The csr does troubleshooting because most service calls are customer error.

If you want a receiver replaced just tell them it won't power up, and play along with then when they make you check it's plugged in.

At the end they send out a new receiver and you went through 90% less Bullsh!t.

 

[Teehar]

The csr does troubleshooting because most service calls are customer error.

If you want a receiver replaced just tell them it won't power up, and play along with then when they make you check it's plugged in.

At the end they send out a new receiver and you went through 90% less Bullsh!t.

But,in the case of the op,they still ended up with the wrong receiver.No sense in that.

 

[Claude Greiner]

On a 211, you would be better to buy one outright then enter Into a new 2 year contract.

The 211's are like $50 now. Better to buy it Because it has resale value later as an owned receiver.

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