Galaxy 19 help please

[Tampa Florida]

I have 2 Tokyosat 90cm dishes already mounted 2 days ago, trying to get these to receive galaxy 19, it's making me crazy please help. I don't know if my skew is off or if my wiring from lnbf to switch is wrong or if I'm aiming wrong or what

 

[Titanium]

Welcome to the forum!

Not much to go on here.... Why two dishes?

Please provide the LNBF and the receiver brands and models. Photos of the dish, elevation bracket, LNBF and receiver install menu will help.
You may find your dish azimuth, elevation and skew setting angles at www.dishpointer.com
What is your install location zip code?
Do you have a small TV and your receiver set-up next to the dish and watching the Signal Quality meter as the dish is SLOWLY moved?
Are you using a compass to find the approximate dish aiming?
How are you setting the dish elevation and to what angle?
What is the LNBF skew angle setting?
Do you have a single coax connected from the receiver to the LNBF with no switches or other devices in-line?
What is the LNB type selected on the G19 install menu screen?
What is the LNB LO frequency setting on the G19 install menu screen?
What transponder is selected on G19 install menu screen?

 

[Tampa Florida]

The receivers are arisat AR2000 mini HD and Newmax 774 mini HD, lnbfs are stargold SG-200 HD and Eurostar t2 slim+HD

 

[Titanium]

One question down....

Need a lot more information if we are going to be able to assist.

In addition to the rest of the questions... This receiver is not distributed in the North America, does it have Galaxy 19 satellite in the install menu and pre-programmed Galaxy 19 transponders?

 

[Tampa Florida]

Lnbs

 

[Tampa Florida]

Menu, I had to create galaxy 19 as an option in the drop list

 

[Titanium]

Both LNBFs are Universal, so be sure that the receiver installation menus setting for Galaxy 19 is set to Universal LNB type and the LO is set to 9750/10600 and the 22KHz is set to automatic.

 

[KE4EST]

You need to figure out how to add transponders in those receivers.

 

[Titanium]

The receiver will not provide a Signal Quality reading unless an active transponder is populated in the list. Find a menu screen for adding transponder parameters and enter:
Transponder Frequency: 12152
Polarity: Horizontal
Symbol Rate: 20000

Then save and exit back to the install menu and make sure this new transponder is selected from the list.

 

[Tampa Florida]

I'm not seeing a LO and the lnb type has ku, c and user

 

[Titanium]

I'm not seeing a LO and the lnb type has ku, c and user

Select LNB Type: KU then the LNB Frequency (same as LO) should show 9750/10600 (or as a drop down option).

 

[Tampa Florida]

And it's not allowing me to add transponders for some reason

 

[KE4EST]

Kira, do you know if there is an on-line owners manual for those receivers.

 

[Titanium]

And it's not allowing me to add transponders for some reason

Likely in another menu screen. Many receivers allow the user to add a transponder in the transponder or TP scanning screen. Usually the user cannot add a transponder in the main install screen.

Is the dealer where you purchased the receiver not available for technical support?

 

[Tampa Florida]

Ok, gotcha there. Now what

 

[Tampa Florida]

Kira, do you know if there is an on-line owners manual for those receivers.

Good question, I have one here but it's pretty much useless info

 

[Tampa Florida]

Likely in another menu screen. Many receivers allow the user to add a transponder in the transponder or TP scanning screen. Usually the user cannot add a transponder in the main install screen.

Is the dealer where you purchased the receiver not available for technical support?

The dealer is in the middle east and I'm in florida. This set up was a gift

 

[Titanium]

Ok, gotcha there. Now what

You will need to figure out how to enter the transponder parameters that I provided. Without a TP entered, the satellite cannot be located.

Snoop around other menus or even try highlighting the transponder line and pressing OK to see if another window opens that will allow manual transponder entry. Maybe the steps for manually adding a TP is in the manual?

 

[Tampa Florida]

Likely in another menu screen. Many receivers allow the user to add a transponder in the transponder or TP scanning screen. Usually the user cannot add a transponder in the main install screen.

Is the dealer where you purchased the receiver not available for technical support?

Likely in another menu screen. Many receivers allow the user to add a transponder in the transponder or TP scanning screen. Usually the user cannot add a transponder in the main install screen.

Is the dealer where you purchased the receiver not available for technical support?

 

[KE4EST]

See if there is a way to add a new one in the transponder list menu item.