I agree, the black H21 doesn't like as "pretty" as the H20 but once it's stuffed into the component rack it's not a big deal. I've already got a mixture of silver and black components so it really doesn't make a difference. As it turns out I finally upgraded my EDTV to an HDTV this weekend. The old TV was being fed by an H10 so I called DircecTV yesterday morning to order an upgrade. Yep, I'll be getting an H21 without OTA but I can live with that on one TV and will actually swap receivers around so I have OTA capability on two HDTV's, one downstairs and one upstairs. I tried to get them to let me keep the H21 they sent for the now failed H20 swap out but they can't do that, something about two different programs and they can't cross level between the two.
Follow on: Just got a call from a supervisor at DirecTV. They were reviewing the calls from yesterday and decided I'd gotten "jerked" around by the CSR's. Supposedly they're shipping me an H20 today. We'll see........