What if you dont know the model # of some of your equipment? For example, I have a sony surround sound system thats a few years old now, but have no idea what the model # is and dont have the manuals anymore.
My sony's have always had the model number on the front. Looking at the two I still have, the model number for both of mine is in the lower right hand corner.
With Harmony, it's always better to enter the exact model number. But in the worst case, if you can't find it, you can learn commands from your existing remote: Harmony remotes are learning remotes. You won't even have to learn every single button: the Add New Device wizard will ask you to read several buttons of its choice and it will then try to identify the rest of the command set automatically.What if you dont know the model # of some of your equipment?
I tried setting mine up, but the remote didn't seem to be able to accept the information from the computer. For the longest time it would stay at 0% and not load anything. Was I just impatient (It was a USB 1.1, not 2.0 connection) or should it not have taken that long anyways?
I'm sorry I didn't see this thread earlier or I'd have advised you guys to think twice about this remote - at any price. While it does do the things Harmony remotes are noted for, this particular model is not constructed very well. Very dainty and won't last long under the pressure a normal man will usually exert on it. The upper half is very thin and can actually bend under normal pressure to the upper buttons. After a while the slight bending that occurs will crack the circuit board and some of the buttons will stop working. Probably why there's such a good deal on them. The 670 is more money but no where near what the other over-priced models are and it's built much better than the 520.
It sounds like you have an old computer (USB 1.0). Maybe get a 2.0 card??Well that's the thing: I would expect a firewall request, because even Windows Firewall will query you for access the first time. I need to get this fixed while we still have phone support access.
Yes the program was installed first. I'll probably just call tech support next time. I tried before but I was in a hurry and didn't have time to wait on hold.No, I don't think it's a USB version issue. Harmony works with both USB 1.1 and 2.0
Most likely your program is not properly installed or something is blocking it.
Did you install the program BEFORE connecting the remote?
Call technical support and they should be able to help you with that.