Hopper Duo
- Thread starter HipKat
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Yep, by that point we will all have moved on to the Hopper Duo 2, with its own set of problems.
Not sure about sling adapter, I assume yes in HEVC and yes to CUI
A built in HD for the Duo that can hold recordings that the Joey can see. The Wallys can have EHDs added but will never be able to see each other. You could move the EHDs though.
Built-in wi-fi. You would need a wi-fi adapter, or an ethernet connection, for each Wally.
Thanks.
What would wifi be for? Can you do Dish Anywhere on the Duo since it doesn't have Sling?
Video on Demand, Apps, anything else that requires an internet connection, just like Wally.
They should really update the dish site with the new receivers( HDuo, J3) so they don’t confuse possible new customers. It’s easy to lose a potential customer when they call to order just to find out what they is no longer available.
The existing offers are still valid until January 15. I am sure that on January 16, or soon after that, the website will be updated to reflect the new offers.
I’m just thinking about the people who are comparing options right now. They might not go through with anything until after the 15/16th and end up going another route because what they want/need isn’t available yet.
Are there any new features, on either the Hopper Duo or the Joey 3, that are not already available on other receivers or clients? The only thing I can think of is a lower DVR fee on the Hopper Duo, but that would be offset by a higher fee for the programming package if they wait until after the price increase takes place before locking in their rate for two years.
Older people or previous customers are likely to be stubborn about going with the new UI or unfamiliar equipment. Sometimes that’s the deciding factor. Obviously though dish doesn’t really care much about new customers. It’s fun to see when the play a commercial for flex pack trying to keep people from going to OTT providers and then play a commercial trying to get them to switch from satellite and move to sling. They own both and contradict themselves with those commercials. In the end whichever business is doing better will stay while the other is completely phased out.
So what was your complaint about the website before? Was it that the new receivers are not listed yet, or that the old ViP receivers are still listed?
If it is about the old receivers still being listed, that is because they are still available. When they are no longer available, they will no longer be listed. If someone really wanted a ViP that badly, and it was no longer listed as available, they would not call Dish in the first place.
And for further penny wise and pound foolish is re-using HDD's (from Dish's own returned HDD's), it explains why so many HDD failures. I'm sure Charlie must have done the cost analysis and one has to conclude that the all the costs of RMA so many, and SUBSEQUENT boxes with HDD failures (I've gone through, along with others I know and on this forum, THREE RMA's before I got one with a properly working HDD), has to be cheaper than just using more new HDD's.
However, it can sour customers on the Dish experience, and that cost may not appear until later: a variable that is difficult to quantify on the spreadsheet in the moment, but one can hear and feel from customer frustration--IF Charlie ever would like to TALK and LISTEN to those people. It makes people likely to LEAVE Dish for "greener pastures" easier than having gotten a working DVR in the first or at least 2nd RMA that week. It is a powerful bookmark in people's minds when others come a knocking for them to switch or adds to the list of other Dish goofs, should they consider alternatives to Dish. Dish needs to reduce the points of negative experience, not add to them.
To be fair, it is not only Dish, but TiVo does the same practice if re-using HDD's, and with the same multi-RMA results. I know, I lived with it though TiVo, myself. And of course, the cable cos. and Direct most likely re-use HDD's form returned or older DVR's from their customers, just as Dish does.
I also have to say that some time ago I had read an article about such software sold to businesses like Dish that tests HDD for health and/or "repairs" the HDD that they can re-use HDD's to save money, and learned from it, and on a separate occasion an engineer and computer specialist, that those HDD health software on the market for business don't, and can't properly determine the health of an HDD to the point that those using the software are likely sending out BAD HDD's that should not be re-used. I BIG factor that was cited in PROPERLY determining the health of an HDD good enough for re-use is TIME. Dish, et al. do not have the TIME to really check an HDD's health, so they are sold and use software that claims to determine this in the neighborhood of a few seconds to a few minutes, when to get a true bill of health, it can take hours, or longer. "Fixing" an RMA'd HDD from a failed box also takes TIME, but the "Fix" for the HDD with such little time is a crap shoot. In fact, given the time, other, proper software could result in a finding that the HDD is NOT good for anything anymore. But time is money.
No wonder so many multiple RMA's per week from ONE customer who has to play the game of odds that a good HDD is coming down in the 4th replacement box that week or two!
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I came across more than one receivers like this, hard drive died a few hours after activation, you can hear the hard drive making a rattling sound, it won't last long after
You mean something like a ... wait for it ... Charlie Chat? That would be a great idea!
You mean something like a ... wait for it ... Charlie Chat? That would be a great idea!
Let me predict how that would go...Charlie and Jim won't know the answer, so they ask the "peanut gallery" that also doesn't know the answer. Then they announce your bill is going up and before you know it you've wasted an hour watching a show in SD that looks like it was filmed with a cheap camcorder from the 80's.
