Need to do a sanity check on a weird experience. Have had my HR21 for 4+ months connected to a Panny TH-42PX60U plasma via HDMI without issue. Last week, all of a sudden, no output. Switch to component cables, get output to TV. Also runnning HDMI from a PS3 to the Panny, no issue. Swapped cables, swapped HDMI ports on the TV with the PS3, everything points to "bad" HDMI port on the HR21.
D* sends tech out today (happy Labor Day dear tech...) - he says it's the result of a software upgrade, and that they've had issues with Samsung and Panasonic units as software releases have rolled out. The only thing he could offer was to swap for an HR20 (according to him, D* won't authorize a swap for another HR21, that it would just introduce the same problem - need-for-sanity-check-point-#1). I didn't feel I should accept backleveled hardware and held on to the HR21.
Studying this and other forums, I don't see any references to people experiencing the same issue, but maybe I'm just not searching right - apologies if this has already been addressed. The more I ponder this, the less I'm inclined to go with this being a software issue. I have another HR21 in another room that's at the same software level (0255) and am going to swap boxes (perfect pain in the astibula) for a final test.
So I'm down to two questions after the long winded intro:
Thanks in advance, all.
D* sends tech out today (happy Labor Day dear tech...) - he says it's the result of a software upgrade, and that they've had issues with Samsung and Panasonic units as software releases have rolled out. The only thing he could offer was to swap for an HR20 (according to him, D* won't authorize a swap for another HR21, that it would just introduce the same problem - need-for-sanity-check-point-#1). I didn't feel I should accept backleveled hardware and held on to the HR21.
Studying this and other forums, I don't see any references to people experiencing the same issue, but maybe I'm just not searching right - apologies if this has already been addressed. The more I ponder this, the less I'm inclined to go with this being a software issue. I have another HR21 in another room that's at the same software level (0255) and am going to swap boxes (perfect pain in the astibula) for a final test.
So I'm down to two questions after the long winded intro:
- Anybody else have HDMI functionality "go away" to a specific display or brand after the 0255 (or other) software update?
- Am I wrong to insist on a swap of same technology (I know I'm leasing, but "paid" for the additional receiver when I signed on four months ago)?
Thanks in advance, all.