I need info on new hopper plus

BLC1962 · Sep 23, 2022

Just as an FYI if you have a robust and reliable Wi-Fi network you can make any wired Joey wireless using a Wi-Fi bridge. The TP-Link AC750 in the attached picture operating in bridge mode is the one I use on my Joey 4 in a room where the cable jack is in the wrong place. I used it with a TiVo mini for more than a year as well. Never an issue with it. You do need strong WiFi. I have a stable 150MB+ in that room. this is not supported by Dish or TiVo but wanted to share because it works and it is inexpensive.

141park · Sep 23, 2022

Josephinelcajon said:
Here are the screen shots of software versions. By the way the 40.0 remote only partly works.

Thanks. Can you go into the technician settings and then download ATV files section and it will show software versions that were downloaded. No worries if you can’t

Scott Greczkowski · Sep 23, 2022

Josephinelcajon said:
By the way the 40.0 remote only partly works.

The 40.0 is not compatible with the Android boxes, only the 54 remotes are supported.

ethanlerma · Sep 23, 2022

Josephinelcajon said:
Here are the screen shots of software versions. By the way the 40.0 remote only partly works.

May want to delete or at least censor that second picture, I can see your Smart Card numbers and you don't want those to be public.

pattykay · Sep 23, 2022

Scott Greczkowski said:
The 40.0 is not compatible with the Android boxes, only the 54 remotes are supported.

According to Partysox, the 50.0 remotes also work for the most part. The only button on that model that doesn't work is the Apps button. I'm just putting this out there in case anyone is looking for an alternative to the 54 remotes that will still work.

pattykay · Sep 23, 2022

HipKat said:
But the Plus and the Joeys cannot even be plugged in, until all the equipment is activated on the customer's account.

Now, if only Dish would allow these devices to work without requiring the Hopper to be activated, then it might make things easier for everyone...

141park · Sep 23, 2022

pattykay said:
Now, if only Dish would allow these devices to work without requiring the Hopper to be activated, then it might make things easier for everyone...

Pay for the lease fee of $25 and then disconnect it. I do think you can activate the Joey 4 directly with the Hopper 3 if Dish would allow that or when there is plenty of supplies from outside stores.

pattykay · Sep 23, 2022

141park said:
Thanks. Can you go into the technician settings and then download ATV files section and it will show software versions that were downloaded. No worries if you can’t

TheKrell · Sep 23, 2022

pattykay said:
View attachment 158563

One wonders what the "11" suffix means.

pattykay · Sep 23, 2022

TheKrell said:
One wonders what the "11" suffix means.

It seems to alternate. I have seen either "06" or "11" on every version I have had. I had the "06" version before completing this download.

HipKat · Sep 23, 2022

141park said:
Do you think we can download the ATV files from the Hopper 3 itself which should be the lastest versions for the Hooper + and Joey 4's or does that software have to be downloaded from the USB Drives that installers have? Is there a difference in the software that is needed initially to get the Hopper + going? Thanks!

The software that downloads over the satellite that brings you up to the most current version and has all of the PE software is the same thing that you’re getting off the USB stick. When we get a hopper off the van, it’s behind several versions and the USB drive is what we use to bring it up to the most current, which is the same thing that you would get off the satellite. I’m not really sure what those ATV files are because we don’t use them during the install process. As for the hopper plus, that download it does comes through your Internet, not off of the hopper

141park · Sep 23, 2022

HipKat said:
The software that downloads over the satellite that brings you up to the most current version and has all of the PE software is the same thing that you’re getting off the USB stick. When we get a hopper off the van, it’s behind several versions and the USB drive is what we use to bring it up to the most current, which is the same thing that you would get off the satellite. I’m not really sure what those ATV files are because we don’t use them during the install process. As for the hopper plus, that download it does comes through your Internet, not off of the hopper

Thanks. Those ATV files seem to match up with what is on the Joey's and the Hopper + I think. So USB software is really getting the Hopper 3 updated fresh off the van. Thanks again! I have created a RA to return my Hopper + that clearly is the issue. Not that I need one right away but wanted to at least get a working one in case I decide to use the Hopper +. Right now I am fine without it working as the Joey 4's are working without it.

charlesrshell · Sep 23, 2022

HipKat said:
The software that downloads over the satellite that brings you up to the most current version and has all of the PE software is the same thing that you’re getting off the USB stick. When we get a hopper off the van, it’s behind several versions and the USB drive is what we use to bring it up to the most current, which is the same thing that you would get off the satellite. I’m not really sure what those ATV files are because we don’t use them during the install process. As for the hopper plus, that download it does comes through your Internet, not off of the hopper

For my already installed Hopper 3 the technician's first step was to download the Hopper ATV files from the tools menu. The technician liked your idea HipKat using the USB stick for initial install Hoppers but that would be hard for him to do since he is an internal DISH technician. Great idea for contractors. My H+ install was I think pretty fast considering he had four Joey 4s to set up too. It was only about 2.5 hours. That included him setting up a soundbar demo and we had lots of smoke breaks and BSing.

Josephinelcajon · Sep 23, 2022

141park said:
Thanks. Can you go into the technician settings and then download ATV files section and it will show software versions that were downloaded. No worries if you can’t

As soon as I get home. Can you direct me how to do that. THANKS!

Josephinelcajon · Sep 23, 2022

TheKrell said:
One wonders what the "11" suffix means.

His stick had 11 different files for the Hopper 3 all Joeys and the Plus.

Josephinelcajon · Sep 23, 2022

ethanlerma said:
May want to delete or at least censor that second picture, I can see your Smart Card numbers and you don't want those to be public.

I am on my cell but will look at doing that ASAP!

HipKat · Sep 23, 2022

charlesrshell said:
For my already installed Hopper 3 the technician's first step was to download the Hopper ATV files from the tools menu. The technician liked your idea HipKat using the USB stick for initial install Hoppers but that would be hard for him to do since he is an internal DISH technician. Great idea for contractors. My H+ install was I think pretty fast considering he had four Joey 4s to set up too. It was only about 2.5 hours. That included him setting up a soundbar demo and we had lots of smoke breaks and BSing.

Yeah, I’ve had that conversation with internal guys and why they can’t be a little bit more proactive about downloading hoppers at home recorder. I keep waiting for the day when I get to go do a job for somebody that hangs out on here lol

pattykay · Sep 23, 2022

Josephinelcajon said:
As soon as I get home. Can you direct me how to do that. THANKS!

Go to the Diagnostics screen (the one from the second photo that needs to be censored) and then go to Tools > Technician Settings > Download ATV Files

Josephinelcajon · Sep 23, 2022

pattykay said:
Go to the Diagnostics screen (the one from the second photo that needs to be censored) and then go to Tools > Technician Settings > Download ATV Files

Here is my screen. The backup is only to a remote control. I tried plugging in a empty thumb drive and still no change?

Josephinelcajon · Sep 23, 2022

charlesrshell said:
For my already installed Hopper 3 the technician's first step was to download the Hopper ATV files from the tools menu. The technician liked your idea HipKat using the USB stick for initial install Hoppers but that would be hard for him to do since he is an internal DISH technician. Great idea for contractors. My H+ install was I think pretty fast considering he had four Joey 4s to set up too. It was only about 2.5 hours. That included him setting up a soundbar demo and we had lots of smoke breaks and BSing.

My old Hopper I made sure it was updated before he started. When it failed, he pulled another sealed one off his truck, he only activated it then confirmed live video and went straight to the thumb drive.

I need info on new hopper plus

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