Invalid finderID

[david in texas]

Got my Hoppers and Joeys installed today and it went well. The tech even gave me a sling adapter and two wifi dongles for free. My question is in regards to the Sling adapter. I have it working well on my WiFi network but once I get on LTE or 3G I get an "invalid FinderID" error. My guide works, timers, it shows my recordings, etc. it just happens when I try to stream. Could this be Dish blocking the app working over cellular?

Thanks
David

 

[Tampa8]

Nope, Dish specifically allows cellular usage, they have apps for that...... Is your receiver registered online with Dish?

 

[MattG@DISH]

Make sure that you have the proper Hopper selected, and that you are getting the red light on the sling adapter. Also try resetting receiver, modem and router.

 

[david in texas]

Done all the above. Sling light is Red on the adapter. It works inside my Wifi network. I just have the problem when I try to connect from the interwebs. On both my ipad and iphone it works fine. It's just when I leave the house.

 

[david in texas]

Also, been doing some reading and troubleshooting and opened up the ports I've read to open.

 

[MattG@DISH]

This has just been added to our known issue list. Sling is working to have this resolved, and we do thank you for your patience.

 

[david in texas]

This has just been added to our known issue list. Sling is working to have this resolved, and we do thank you for your patience.

Thanks Matt. Anything else I should try or just wait until I see an update to the app?

Thanks
David

 

[MattG@DISH]

I'm not sure where the update needs to be applied to (app/backend/receiver). I'll let you know if I hear anything, but it would be best to test out periodically.

 

[david in texas]

I'm not sure where the update needs to be applied to (app/backend/receiver). I'll let you know if I hear anything, but it would be best to test out periodically.

Sounds good. Thanks Matt

 

[MattG@DISH]

Sounds good. Thanks Matt

Anytime!

 

[david in texas]

Sounds good. Thanks Matt

What I don't understand is I can do everything just up to viewing the video. I can see my guide, set timers, see my DVR programs, etc. it's just when I try to view a program I get the error. So I know the connection is is working.

 

[DiamondEye24]

I had this same issue and found out that I had a firewall on my bridged modem. I removed it and now the issue is gone.