Either a voltage passing splitter or open a coax cable jumper connected to a LNBF.
14Vdc is well below the polarity switching point for vertical. Under load, the voltage will even be lower. 19Vdc is much higher than the switch point for horizontal.
Have you tested with a temporary short coax jumper?
Crazy question, but is the skew angle set correctly (not 90 degrees out of rotation)? On the C138, the "0" skew mark aligns with horizontal polarity and not vertical. Have you compared your transponder frequencies and polarities between the gtmedia STB and the generic STB vs the Lyngsat website, are the lists and transponder polarities matching?