Worse thing you can do with any CSR with ANY provider is to tell them your life story.
Shut the HELL up, tell them what you want done on your account and be done with it.
The minute you get friendly with them and say what your really trying to do, they will work against you and refuse to cooperate.
Buy an extra receiver off eBay and try to activate it.
The minute you mention eBay, now they want to look up the receiver and card number and lie and say the receiver you bought is a brick.
It's gotten so bad I do not send anything I sell online without activating it first. I actually tell customers if they don't want me to activate it and download it, don't bother me later when Directv starts acting stupid.
If you just shut up, say you need to activate an additional receiver, they do it no questions asked.