This is what you wrote...OBLIVIOUSLY you were not reading correctly. drink a beer and chill out. You are too quick to post.....
"This is a case of better deals to new customers and methodically screwing loyal customers of several years.
There are a lot of people that try to extort deals out of providers by threatening to leave- even though they have only been a customer a short while. This is obiously not the case.
Get off your horse, man! 9 YEARS not days..... And it has to go to csr roulette...."
Now tell me where I misunderstood.