My 722 calls "home" more than 12 times a day! (1 Viewer)

upsss

Thread Starter
SatelliteGuys Pro
Jun 24, 2010
509
49
AZ
Any reason my 722 calls "home" more that 12 times every day, day and night? Each call duration is exactly 5 seconds. When I call that number, it is always busy.
 

MattG@DISH

SatelliteGuys Pro
Dec 30, 2010
3,871
230
Denver, Colorado
Any reason my 722 calls "home" more that 12 times every day, day and night? Each call duration is exactly 5 seconds. When I call that number, it is always busy.

What are the settings in menu-6-1-4? What does it say when you run the "connection" and "call/dial out" test in menu-6-3?

As always, a reset may help
 

upsss

Thread Starter
SatelliteGuys Pro
Jun 24, 2010
509
49
AZ
I think I figured out the problem. In the Phone System Setup menu (6-1-4) the "Prefix Code" was selected and in the Prefix entry there was some number. Apparently it kept trying to dial "home" using that prefix (I don't require any prefix to dial). I simply unselected the Prefix Code, hopefully that will fix it. Thanks everyone.
 

MattG@DISH

SatelliteGuys Pro
Dec 30, 2010
3,871
230
Denver, Colorado
I think I figured out the problem. In the Phone System Setup menu (6-1-4) the "Prefix Code" was selected and in the Prefix entry there was some number. Apparently it kept trying to dial "home" using that prefix (I don't require any prefix to dial). I simply unselected the Prefix Code, hopefully that will fix it. Thanks everyone.

That's what I thought the problem was :D

Please let us know if it's still having the same problem.
 

3HaloODST

SatelliteGuys Master
Pub Member / Supporter
Jul 2, 2010
6,648
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Earth
jus ffer dat imma gunna makea poast wit da worste grammer an punctiation eva

i aktially tought hes pst wa vey leggable otha den an cupple tiepoes
 

R0ss

SatelliteGuys Pro
Nov 14, 2009
821
2
Ayer, Ma
3HaloODST said:
jus ffer dat imma gunna makea poast wit da worste grammer an punctiation eva

i aktially tought hes pst wa vey leggable otha den an cupple tiepoes

:)

Ross

Sent from my DROIDX using SatelliteGuys
 

SaltiDawg

SatelliteGuys Pro
Sep 1, 2004
1,004
3
I think it's about once every week or two because that's often our STBHealth updates
Matt,

With my 722k and 622 it is more like once a month. Both connected to the telephone and only the 722k connected to the www.

EDIT: I was mistaken... in July my two receivers called a total of four times... no PPV so I assume two times for each receiver. They called: 1-866-363-7172
 
Last edited:

JSheridan

SatelliteGuys Master
Lifetime Supporter
Feb 16, 2008
8,895
9,971
USA
Before I hooked the 722K up to broadband it called out on the phone line every night at 10:20PM. Don't know if it called out more often than that, but I'm sure of that.
 

upsss

Thread Starter
SatelliteGuys Pro
Jun 24, 2010
509
49
AZ
My 722 still has difficulties calling "home", it dialed 12 times in the last 24 hours. At least now it is calling the right number, (866) 363-7172. If I do the Diagnostic Test, Call Out, it dials (866) 366-8634 and I get call out FAILURE.

I tried dialing manually both numbers and it connects fine, although it takes about 10 seconds until I hear the response tones (don't know if that is normal) and my phone log shows each attempted call to last only 5 seconds. BTW, I am using VOIP and the receiver displays incoming Caller IDs without any problems.
 

SaltiDawg

SatelliteGuys Pro
Sep 1, 2004
1,004
3
...BTW, I am using VOIP and the receiver displays incoming Caller IDs without any problems.
I use Vonage for phone of a solid Fios internet connection and the Dish modems have no problem. I believe, however, that I have read posts from VOIP users having problems that were solved using a suffix on the dialed number or similar... you may find something with search.
 

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