Need Superfan Advice

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Sparty10

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Jul 3, 2007
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My uncle just signed up for the new customer Sunday ticket package. Any advice on how to get the superfan upgraded for free? Thanks in advance
 
Ronnie-

Ronnie-

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My uncle just signed up for the new customer Sunday ticket package. Any advice on how to get the superfan upgraded for free? Thanks in advance

I would just ask. Worked for me.
 
Ronnie-

Ronnie-

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Your Not!

If you do you got a csr that just tired of telling people they need superfan for hd.

Not sure I understand this. You do have to have superfan for ST games in HD.
 
stonecold

stonecold

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Sep 23, 2004
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Not sure I understand this. You do have to have superfan for ST games in HD.

Yeah I know all day all my sup calls I had were people mad that they had to have superfan for HD ... that htye were supposed to get it. with hd access. Just was not a good day to be on the phones.

And no we generally dont hand it out especially today unless we get so tired we dont want to put up a fight over it.
 
JAG72

JAG72

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Feb 16, 2006
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Yeah I know all day all my sup calls I had were people mad that they had to have superfan for HD ... that htye were supposed to get it. with hd access. Just was not a good day to be on the phones.

And no we generally dont hand it out especially today unless we get so tired we dont want to put up a fight over it.

You can blame your marketing department for that one. Many of the Sunday Ticket commercials make it look like you get HD with just having ST. You have to read the small print on the commercial to see that you also have to have SF.
 
stonecold

stonecold

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Sep 23, 2004
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You can blame your marketing department for that one. Many of the Sunday Ticket commercials make it look like you get HD with just having ST. You have to read the small print on the commercial to see that you also have to have SF.

I know that the ads are misleading the fine print a $#$% but Everyone felt the need to yell and for tht they got 0 ... only 2 people say owe i did not know that and that kinda stinks the ad a little mis leadering with out yelling or screaming an those are the people i gave half off super fan too.
 
cfb

cfb

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Apr 10, 2009
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Hey, I've been a directv sub for 14 years and have had the sunday ticket almost every year since they came out with it. When I upgraded to HD 1 1/2 years ago, I had NO idea I wouldnt get the ST games in HD and needed superfan for that. Didnt figure it out until week 2 since week 1 had the SF freeview.

What really ticked me off was that they turn down the PQ on the SD feeds for ST to the extent that the picture is awful. So not only did I think it was stupid that someone with an HD receiver, HD service and ST didnt get the games in HD unless they spent another $100, I got crappy PQ for my $270.
 
JAG72

JAG72

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Feb 16, 2006
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I know that the ads are misleading the fine print a $#$% but Everyone felt the need to yell and for tht they got 0 ... only 2 people say owe i did not know that and that kinda stinks the ad a little mis leadering with out yelling or screaming an those are the people i gave half off super fan too.

I will have to say that nobody should ever yell and scream over it. I am not sure when people will figure out that you get better results with being nice. I do not envy you one bit in your position and I once did customer service through college and I said that I would never do it again (unless absolutely necessary).
 
Ronnie-

Ronnie-

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Aug 28, 2007
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Yeah I know all day all my sup calls I had were people mad that they had to have superfan for HD ... that htye were supposed to get it. with hd access. Just was not a good day to be on the phones.

And no we generally dont hand it out especially today unless we get so tired we dont want to put up a fight over it.

Ok, I misunderstood.

I thought you were telling the OP that he did not have to have superfan for HD.

You are saying he more than likely wont get it.

I gotcha.

I still think he should call and ask. Nicely of course. I did, and it worked. Many others did as well, there is a thread here on the deals.
Hey, if yall say no, you are back where you started. Right?
 
stonecold

stonecold

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Sep 23, 2004
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Ok, I misunderstood.

I thought you were telling the OP that he did not have to have superfan for HD.

You are saying he more than likely wont get it.

I gotcha.

I still think he should call and ask. Nicely of course. I did, and it worked. Many others did as well, there is a thread here on the deals.
Hey, if yall say no, you are back where you started. Right?

Right I just do it tommarow or the day after as today most agents nerves are most likely frazzled.
 
webdog

webdog

SatelliteGuys Family
Sep 20, 2008
89
1
Northern Cal.
I'm a new subscriber (joined about a month ago) and I wanted Superfan. I tried asking the CSR's a couple of times, but didn't get much headway with them on getting in thrown in for free. Since I'm new I figured I'd pay for Superfan this year and then next year I'll probably either have them throw it in free or I'll cancel the ticket all together. My favorite team is local, but being able to watch the other games is fun too. However full price for the ticket and Superfan won't be happening for me next year. I'll see what happens when that time comes.
 
stonecold

stonecold

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Sep 23, 2004
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Directv La La Land
I'm a new subscriber (joined about a month ago) and I wanted Superfan. I tried asking the CSR's a couple of times, but didn't get much headway with them on getting in thrown in for free. Since I'm new I figured I'd pay for Superfan this year and then next year I'll probably either have them throw it in free or I'll cancel the ticket all together. My favorite team is local, but being able to watch the other games is fun too. However full price for the ticket and Superfan won't be happening for me next year. I'll see what happens when that time comes.

If you say it is a deal breaker next year you will most likely get it.
 
webdog

webdog

SatelliteGuys Family
Sep 20, 2008
89
1
Northern Cal.
If you say it is a deal breaker next year you will most likely get it.

Cool. Yeah I pay my bill on time and hopefully will have enough of a track record with them to have them give me the deal that a lot of the other existing subs received here this season. :up
 
Jimbo

Jimbo

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Jul 14, 2005
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I tend to be one of the nicer go out of your way sups and I was frazzled at the end of my shift. So most others will be to. It all about timing.

They really need to make it part of the ST package as I've mentioned for many years now.
Just have two separate price points if they have SD subs still.

HD has become the norm for a good % of peopel at this point.
Out of all the viewing I do on D* there is only like 1 channel that I still watch that is not in HD.

That said, many of the HD channels still show SD content as well.
 
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