Guys, I recently decided to purchase a new HDDVR to replace my old one. I went to the D* website and ordered what I thought was the latest model. When it arrived, I was dissapointed to find that the model sent to me was the same model I am trying to replace. On top of that, there was no original packaging or box so what was sent to me was more likely a re-furb. I'm outta contract so I didn't activate it. I instead called D* and informed them of the situation. I was told that D* has no control over what comes from their wherehouses. Far as I can tell, I'm not under contract...so D* was selling me the DVR for $99 if I sign up for another two years. I'm ok with that, but shouldn't I be getting the latest HDDVR that is advertised on their site and not some refurbed model that I was not happy with in the 1st place? Anyone have any suggestions on how to go about this?
New HDDVR
- Thread starter igzo99
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DirecTV's policy is you get whatever you get when you order a receiver directly from them. If you order an HD-DVR, you will get an HD-DVR. It may be an HR24, it may not. It may be new, it may not.
Your best best is to buy one from an internet reseller....it'll still be a leased box, just as if you bought it from DirecTV.....but you can order specifically what you want.
If you haven't activated the "new" one, call and see if you can send it back for full credit. Then order an HR24 from a vendor. You won't be disappointed!
The only way to get the $99 discount is to order from DIRECTV. Think of buying elsewhere as insurance against going through your current disappointment again.
You may be able to beat some pain and suffering credits out of DIRECTV, but don't hold your breath.
You may be able to beat some pain and suffering credits out of DIRECTV, but don't hold your breath.
I have stated mutliple times before and there even a thread about it call how to get an hr24, I clearly state do not buy from DTV. If you want a hr24 order from solidsignal or weaknees and be done with it. We do not get to pick models and no where does it say you will get a specific model.
Suggestion for Directv.
New reciever, New two year contract @ full retail price
Refurb reciever, One year contract @ 1/2 retail price
New reciever, New two year contract @ full retail price
Refurb reciever, One year contract @ 1/2 retail price
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My bad. I thought I read where upgrading will do it not a replacement. Probably read it wrong.
If I'm past my 90 day install and my dvr goes. Do I get another at no charge WITHOUT the pp?
If I'm past my 90 day install and my dvr goes. Do I get another at no charge WITHOUT the pp?
Yes but the customer did an upgrade and not an erp . he ordered from the website per his own omission. ERP or replacments as the common terms go are only orderable via an tech agent.
So, if I wanted to replace my HR 21 with an HR 24 that I order off another website, do I get to keep both receivers, or will I need to ship the HR21 back to D*?
You'll be required to return the receiver so someone else can get it instead of the HR24 that they were expecting.
With one or two notable exceptions, it seems that most HR2x series receivers are still being turned around.
If you want to keep both receivers active you will be fine. Just activate the 24 and do nothing with the 21 and you can use both.
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