Picture freeze

Discussion in 'DIRECTV Support Forum' started by mshaver, Aug 2, 2018.

  1. mshaver

    mshaver Topic Starter New Member

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    I recently upgraded to the Genie 2 and the 4k mini-genie. I have been having trouble with the picture freezing for a few seconds at random times. Has anyone else encountered this problem?
     
  2. raoul5788

    raoul5788 Studebaker driver
    Staff Member HERE TO HELP YOU! Supporting Founder Lifetime Supporter

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    :welcome to Satelliteguys mshaver!

    It's not an uncommon issue. Have you tried rebooting both units?
     
  3. mshaver

    mshaver Topic Starter New Member

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    I rebooted both units and it seems to have fixed the issue. Thank You!
     
    raoul5788 likes this.
  4. raoul5788

    raoul5788 Studebaker driver
    Staff Member HERE TO HELP YOU! Supporting Founder Lifetime Supporter

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    Hopefully that takes
     

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