Got home yesterday with the message that the smart card was expired, to install new card. I was not able to turn off the message. I have a 622 and have not recieved my new card. Called Dish CSR and he quickly got me up and running and said they will send out again? He said it will take up to 30 days to receive it.
Oh boy, sounds like CSR Roulette time again!
My dad was at a restaurant today and their TV had the expired smart card message too. He asked the owner about it and she said that she called them three days ago to ask about it and they told her it was in the mail. They didn't mention an ETA, and they didn't offer to re-authorize her receiver. Dad doesn't know anything about Dish, so he didn't tell her that she should've demanded a refund for the time she's not getting TV through Dish's own stupidity.
(Even if we assume that the card could've got lost in the mail, why don't they wait til everyone has their new cards and then turn off all the Nagra 2 authorizations at once? I don't know what's involved in supporting two encryption methods simultaneously, but I would think it would be a nuisance.)