Signal Tweak

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tpayne105

Thread Starter
SatelliteGuys Family
Jul 1, 2006
41
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Dallas, TX
Hey all

First of all, I am posting for the first time. I have been reading posts for a long time..don't really know why I haven't registered before as I have learned a TON of stuff from everyone on here...

Anyway, I have *D and have had it for a long time. I have the HD package, etc....however, I believe my dish is not aligned as well as it could be....strange as it may sound, I can literally pull the dish backwards a bit and the signal gets stronger...I do not trust myself enough to adjust it myself...if I called *D, are they going to charge me and what will they charge to come out and "tweak" my dish's signal?

I appreciate your help...

Thanks

Todd
 
damaged

damaged

SatelliteGuys Pro
Jun 22, 2005
2,605
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Depending on your standing with D* they may waive the fee, or offer credits to cover the fee they will charge you, if any. Play some CSR roulette and see.


FWIW, When I first had D*, I had a dual LNB, and notice the peak (too late) sucked, so I called and asked what it would cost for a new 3 LNB, as I may want to get HD later, they sent a tech out, with the new dish, costed me 50 bucks, got to keep the old dual dish for a backup, AND got about an average of 12 points higher on all signals, my point being, maybe if you DO have the Phase 3, you can get them to give you a free new AT9, which would of course come peaked, you never know.

You can of course, peak the dish yourself, if it is a Phase 3 (as opposed to the new AT9), it is fairly simple, you already got the thumbing technique idea down, just remember not to mess with the Skew, can't hurt much to try, if you make it worse, you'll still have pay the same to get repeaked.
 
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tpayne105

Thread Starter
SatelliteGuys Family
Jul 1, 2006
41
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Dallas, TX
Thanks for the response....

What is the difference between Phase 3 and AT9? Well I am guessing one is a later "model"...but how do I know which one I have?

Thanks again

Todd
 
damaged

damaged

SatelliteGuys Pro
Jun 22, 2005
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tpayne105 said:
Thanks for the response....

What is the difference between Phase 3 and AT9? Well I am guessing one is a later "model"...but how do I know which one I have?

Thanks again

Todd

The Phase 3 has 3 LNBs on the front of the dish, and gets 3 satellites, the AT9 is for the new mpeg4 H20 (and soon HR20 HDDVR), and has 5 LNBs (3 LBs in one housing, and 2 in another), and gets (will get) 5 satellites, and is much bigger, it will be used to pull in the 5 satellites, one or more which will be using the new (to D*), Ku band.

And before you ask, yes, your present equipment can use the AT9 as you do with the Phase3, you just won't be able to get mpeg4 channels until you get a H(R)20.
 
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charper1

charper1

Bourbon Tester
Supporting Founder
May 18, 2004
18,442
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I'm Nationwide
PhaseI = 1 LNB
PhaseII = 2 LNB from factory, no built-in multi-switch (can have 3rd LNB added)
PhaseIII = 3 LNB from factory, built-in multi-switch
AT9 = 5 LNB (Ku/Ka)
 
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tpayne105

Thread Starter
SatelliteGuys Family
Jul 1, 2006
41
0
Dallas, TX
Thanks again...will give them a call to see what can be done....

T
 
damaged

damaged

SatelliteGuys Pro
Jun 22, 2005
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South of Heaven
tpayne105 said:
Thanks again...will give them a call to see what can be done....

T

Please let us know how it turns out, or if you have any problems. Good luck.
 
T

tpayne105

Thread Starter
SatelliteGuys Family
Jul 1, 2006
41
0
Dallas, TX
Well I talked to someone in retention and they actually talked me through the adjustment process..it was really easy to be honest. My signal strength is now in the upper 70s and lower 80s. The CSR did schedule a service call for this Wednesday afternoon but also gave me a credit for being "a great long time customer". He said if after I adjusted the dish, I could either cancel the service call or still have them come out.

Not sure what I will....it is free and maybe he can even get the signal higher????

Thanks again for your help

Todd
 
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ChrisPC

SatelliteGuys Pro
Nov 27, 2003
263
0
TN USA
The signal could go higher than it is now. It's not hard to peak; I would try it one more time. If you can't get it any higher by yourself, then I would call them.
 
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