Slimline 5 dish + Sony sat 55 receiver

[Canuck Cable Guy]

I just upgraded a dish from the single LNB, to the slimline 5 dish. In the receiver setup, it didn't have the option for the slimline 5lnb, but instead for a triple...
Is it possible for this receiver to work with this dish ? I did a system check, and it came back good, so I am assuming it is aimed correctly (we used a bird dog on the roof)
We weren't able to access any channels either, as it was saying to call customer service ext: 721...
Anyways, I'm sure this is common knowledge to you guys, but I am lost, and appreciate your help
TIA

 

[thetech2009]

I just upgraded a dish from the single LNB, to the slimline 5 dish. In the receiver setup, it didn't have the option for the slimline 5lnb, but instead for a triple...
Is it possible for this receiver to work with this dish ? I did a system check, and it came back good, so I am assuming it is aimed correctly (we used a bird dog on the roof)
We weren't able to access any channels either, as it was saying to call customer service ext: 721...
Anyways, I'm sure this is common knowledge to you guys, but I am lost, and appreciate your help
TIA

yes that receiver will work... you probably need to call direct to resend authorization 800-531-5000

 

[Canuck Cable Guy]

Cool, thanks.
The homeowner wasn't there (his "theatre guy" was) but the 721 code I thought was caused because they either suspended their account until the new dish was installed, or because the receiver was only plugged in for 30 minutes before we checked
Thanks again for your help

 

[thetech2009]

a reciecer will deactivate itself if it has been unpluged for a while.... you can resend authorization with the automated system all you need is phone# connected with the account

 

[Jimbo]

Cool, thanks.
The homeowner wasn't there (his "theatre guy" was) but the 721 code I thought was caused because they either suspended their account until the new dish was installed, or because the receiver was only plugged in for 30 minutes before we checked
Thanks again for your help

a reciecer will deactivate itself if it has been unpluged for a while.... you can resend authorization with the automated system all you need is phone# connected with the account

Isn't ext. 721, channel not authorized, as in you don't have that channel in the package you have ?

Please call customer service, ext. 721 Possible causes The channel may not be included in your programming package. Please call customer service, ext. 721 Possible causes The channel may not be included in your programming package.

You can re send the authorization thru the website as well, if they are set up with a D account online.

https://www.directv.com/DTVAPP/mydi...ation.jsp?_requestid=443003&_requestid=448897

Did you try changing channels to a everyday channel ?
You should always get channel 100 and 500 as they are preview channels, so you should have a picture in the clear on those channels.

Sorry, I went out and found my own answer to the 721 question