trying to watch recorded show but screen is gray

[0pusX]

My wife just called and said she is trying to watch a reccorded show but she says its just a gray screen.

She is watching it on our master bedroom tv and our dvr is in the living room.

We have some strong storms going through but that wouldn't effect the stuff recorded on the dvd, would it?

 

[Jimbo]

Storms would not effect Recorded stuff , like you mentioned.

Need more info on your set up.
What recvrs, dish type, SWM or regular.

Btw, can she watch the show from the other room where the DVR is ?

 

[0pusX]

I don't know if the dvr is working in the other room. Im at work now and she is sleeping.

We have the HD DVR in the living room with a HD regular receiver in the bedroom. The aatellie has the 3 "heads" on it. Sorry im a newbie to this!

 

[Hookem99]

Hey I am curious, when this happens, does it show the progress bar, with the play emblem but does not scroll? This was an ongoing issue for me recently, however it was intermittent and difficult for D* to determine the cause.

 

[0pusX]

Yes she said the time bar at the bottom of the screen would not move at all.

 

[Blackloz]

Ive turned the receiver on to a grey screen before and it takes a few minutes to get a picture. Now when this happens I usually just do a reset and that seems to fix the issue. I have one of the newer HR22's if that matters.

 

[0pusX]

well i got home and did a reset on the HD DVR and that seems to have worked.

Thanks!!

 

[Jimbo]

well i got home and did a reset on the HD DVR and that seems to have worked.

Thanks!!

Keep an eye on it, if it continues have D* look into it.

I was wondering if it may be a Power Insertor issue, but we don't know for sure if you have a SWM set up or not.
IF you do have a SWM turn you PI off, unplug it and then plug it back in, this often will correct issues as well as a reset.

 

[Hookem99]

This was an issue on both my HR24's and was on going even after multiple RBR's. I have had several techs come out and try to solve it with no luck. Unfortunately, this started happening while they were trying to fix another issue......

 

[0pusX]

What is a SWM setup?

 

[charper1]

Opus; is this the same unit in the other thread you are saying you have very slow VoD downloads?

 

[0pusX]

Yeah it is. The DVR is all working good now. I just reset the DVR and that seemed to work.

 

[charper1]

Like the others have said; I would keep a close eye on it.

 

[0pusX]

You can bet I will! If it becomes a constant issue you can be sure I will call CS.

 

[loophead]

I too am having this issue occasionally. The only seems to be resetting both HR24's. Would love to know the cause?

 

[Hookem99]

I too am having this issue occasionally. The only seems to be resetting both HR24's. Would love to know the cause?

What model HR24 do you have? After going round and round with D*, they finally replace both my HR24-100's with 200's and it not only solved this issue, but my pixelation issue as well.