Uh Oh!!

K

Kb Cool

SatelliteGuys Pro

Original poster

Oct 31, 2005

1,446

2

Mesa, AZ

• Mar 5, 2012

• #1

Did i somehow hit the wrong button and turn my guide white on my HR24. I don't see a setting to change it back. Anybody know?
Thanks

 

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• IMAG0118.jpg

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OSD771

SatelliteGuys Pro

Feb 27, 2012

256

0

Pokey

• Mar 5, 2012

• #2

Sounds like a software malfunction. I have heard of that and resetting normally doesn't fix it. Unless someone else had a relevant solution, I would call DTV and have them send info to engineering/ software support. They should be able to fix it within 72 hours.

 

Rey

@ your service

Supporting Founder

Feb 8, 2008

27,003

585

Florida

• Mar 5, 2012

• #3

we need to know if you already did a red button reset. if you have then the next step could be re-downloading the national release.

 

K

Kb Cool

SatelliteGuys Pro

Original poster

Oct 31, 2005

1,446

2

Mesa, AZ

• Mar 5, 2012

• #4

I did a restart and guide returned to normal after booting back up.

 

RandallA

Supporting Founder

Supporting Founder

Dec 13, 2004

10,556

68

San Francisco Bay Area

• Mar 5, 2012

• #5

That's the "white screen of death".

 

Rey

@ your service

Supporting Founder

Feb 8, 2008

27,003

585

Florida

• Mar 5, 2012

• #6

Kb Cool said:

I did a restart and guide returned to normal after booting back up.

Click to expand...

there you go

 

M

Mr Tony

SatelliteGuys Pro

Supporting Founder

Nov 17, 2003

1,941

7,705

Mankato, MN

• Mar 5, 2012

• #7

yeah we've seen that before. a RBR fixes it

 

K

Kb Cool

SatelliteGuys Pro

Original poster

Oct 31, 2005

1,446

2

Mesa, AZ

• Mar 5, 2012

• #8

It just did it again? I think HBO On demand chosen from within the scrolling guide (in the 500's) triggers it.

 

Last edited: Mar 5, 2012

charper1

Bourbon Tester

Supporting Founder

May 18, 2004

18,442

6

I'm Nationwide

• Mar 5, 2012

• #9

is this a national or CE firmware?

 

K

Kb Cool

SatelliteGuys Pro

Original poster

Oct 31, 2005

1,446

2

Mesa, AZ

• Mar 5, 2012

• #10

charper1 said:

is this a national or CE firmware?

Click to expand...

Bone Stock!

 

K

Kb Cool

SatelliteGuys Pro

Original poster

Oct 31, 2005

1,446

2

Mesa, AZ

• Mar 5, 2012

• #11

Or at least i think it is. I know i didn't update it. It says software: 0x59e, Sat 3/3, 3:09p.

 

K

Kb Cool

SatelliteGuys Pro

Original poster

Oct 31, 2005

1,446

2

Mesa, AZ

• Mar 6, 2012

• #12

Yep, definetly HBO on demand is triggering this event.

 

K

Kb Cool

SatelliteGuys Pro

Original poster

Oct 31, 2005

1,446

2

Mesa, AZ

• Mar 6, 2012

• #13

Video of it going white.

 

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• VIDEO0005.mp4

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K

Kb Cool

SatelliteGuys Pro

Original poster

Oct 31, 2005

1,446

2

Mesa, AZ

• Mar 6, 2012

• #14

Hey guys,
Im thinking that i should re-load the software on this funky HR24. How is that done. Would i need to put beta on it first.Then let it revert back to national or? Thanks

 

Hutch1814

SatelliteGuys Pro

Jun 18, 2011

2,384

70

Indiana

• Mar 6, 2012

• #15

Kb Cool said:

Hey guys,
Im thinking that i should re-load the software on this funky HR24. How is that done. Would i need to put beta on it first.Then let it revert back to national or? Thanks

Click to expand...

Nope, just reset the receiver and force a download, it'll pick up the NR

 

K

Kb Cool

SatelliteGuys Pro

Original poster

Oct 31, 2005

1,446

2

Mesa, AZ

• Mar 6, 2012

• #16

Okay, DL'ing now. (059E). Hopefully it does the trick. If not, i guess i can have directv send me a new one, even though i got this one thrown in for free at the time of my install?

 

K

Kb Cool

SatelliteGuys Pro

Original poster

Oct 31, 2005

1,446

2

Mesa, AZ

• Mar 6, 2012

• #17

It appears to have worked. I just went to HBO on demand and it didn' turn white! I give it a few days before jumping up and down and declaring victory.