Upgrade question..

[theslag]

Ok...I just got my Direct TV bill and they are charging me 200 dollars for a DVR upgrade fee because I didnt return a receiver that died, but it was a receiver that i OWNED...

Here is my story....My TIVO died of 2 years died last month, this is WAY before the lease program. I called Direct tv and spoke to the retention department and they said that they would send me a new leased DVR. I was ok with that, but they said i would have to return my old TIVO...I told them that i bought this years before the lease program, they said ok. Now, I get my bill and there is a 200 charge, i called direct and they said that managment has to look at it and get back to me within 5 days. I wanted to keep the old TIVO and try to fix the hard drive and get it back online. The R15 is ok, but i loved the TIVO.

Now, what if they want it back, just send it back?? or keep fighting??

HELPPPPPPPPP.....

 

[boba]

If D* replaced the TiVo with a refurbished TiVo I believe you would need to return the dead TiVo. You replaced the TiVo with a R15 leased receiver, this should have cost $99 as an upgrade so they are probably justified in charging you for not returning the old TiVo. The twist is the CSR offered it free but did they note your account?

 

[theslag]

if you were to guess the answer to that question...NO, they did not note the account, but that is par for the course for most customer services. Im waiting for a call back from someone in management...well, so they say...